1st Line Helpdesk Technician

The successful candidate will be responsible for managing and maintaining installations and support for a portfolio of customers, handling technical issues for CCTV recording and monitoring, intruder alarm technology, access control, software, and network support., Manage installations and support for a portfolio of customers

• Work with remote engineers to ensure all areas of CCTV, intruder alarm, and access control are configured to high standards

• Provide remote reactive and preventative maintenance for customer systems

• Handle calls, emails, and support cases for customers while keeping them updated on progress

• Resolve issues remotely or set up cases for field engineers to attend

• Support field engineers on site to lead successful resolutions of faults

• Update customer support cases and process through to invoicing

• Participate in training activities including certification as required

• Contribute to the development of colleagues, systems, processes, procedures

We are seeking an experienced and dedicated IT Helpdesk Technician to join our team to work a four on four off shift pattern., relevant experience in IT helpdesk management and excellent customer service skills, * Demonstrated capability working in a contact center technical role

• Experience with remote support software

• Desktop PC troubleshooting experience

• Proven excellence in customer service

• Ability to build trust with new/existing customers

If you have relevant experience in IT helpdesk management and excellent customer service skills, we encourage you to apply today!, * Technical support: 1 year (required)

• Customer service: 1 year (required)

iFacility

iFacility in Shepton Mallet BA4 4RN

Full-time