At a Glance
- Tasks: Lead customer service delivery and manage upgrades for GE Vernova's electrification systems.
- Company: Join GE Vernova, a leader in energy efficiency and decarbonisation.
- Benefits: Competitive salary, annual bonus, flexible working, and generous leave.
- Other info: Opportunity to work with major industrial clients and travel across the UK and Northern Europe.
- Why this job: Make a real impact in the energy sector while advancing your career.
- Qualifications: Experience in customer management and excellent communication skills required.
The predicted salary is between 65000 - 78000 £ per year.
Job Description Summary
GE Vernova’s Power Conversion & Storage (PCS) business provides electrification systems that are critical to customers' power and energy needs for their high-performance applications.
We work with some of the world’s major energy, maritime, and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives, and control technologies.
Job Description
As the Lead Service Delivery Account Manager, you will play a key customer-facing role and act as single Point of Contact for daily operations.
You will be responsible for after-sales customer service and managing upgrades to installed bases of GE Vernova PCS equipment.
You will deliver top-tier services and commercial management of enquiries to our customers in industries such as battery energy storage, metals, oil & gas, FMCG, renewables, R&D.
Key responsibilities
- Being the customer advocate and taking a lead role in dealings with multiple major industrial sector customers.
- Managing the delivery of Long-Term Service Agreements including reactive and planned maintenance activities of GE Vernova equipment.
- Resolving commercial, technical, and quality issues on multiple contractual arrangements.
- Ensuring that all commercial procedures are followed together with development of new procedures and project management processes.
- Registering, compiling, submitting, and negotiating extensions of time, extras to contract and other claims as appropriate.
- Handling all day-to-day reporting, resourcing, and planning activities from service contract customers.
- Liaising with management/project engineers/other departments to obtain technical, contractual, and financial solutions.
- Carrying out project reviews using SAP to control projects, check progress, manage cost, identify deviations from plan, detect risk and forecasting.
- On occasion, travel to customer sites mostly in the United Kingdom and Northern Europe, usually for periods of a few days.
Essential qualifications
- Previous experience of working in a professional customer or account management role.
- Excellent customer service orientation and proactive problem-solving abilities.
- Ability to work efficiently without direct supervision.
- Excellent written and verbal communication skills at all levels for the purpose of presenting or liaising with senior internal and external stakeholders.
- An understanding of key business financial procedures (invoicing/revenue recognition/debt management).
- Possession of or ability to obtain BPSS security clearance.
- Valid passport and driver's license.
This role involves work for customers who manage critical infrastructure; based on customer requirements it will be necessary to carry out background checks and suitability assessments (UK BPSS clearance OR UK SC clearance) as part of the hiring process.
Read more on national security vetting levels here.
Nice to have
- Solar Energy System, Energy Battery Storage, product knowledge and business process experience.
- Experience with SAP and Salesforce software.
- An engineering degree or technical knowledge in areas such as mechanical, electrical, industrial engineering, etc.
Why GE Vernova?
GE Vernova employees rise to the challenge of building a world that works.
In return, we invest in you: Competitive salary with an annual bonus plan. 26 days' annual leave plus bank holidays.
Employer-funded private health insurance, income protection, and life assurance.
Generous 10% employer pension contribution.
Flexible benefits package, customisable to your needs.
Flexible and hybrid working arrangements where applicable.
Ongoing learning and development opportunities to progress your career.
- Additional Information
- Relocation Assistance Provided: No
Addressing the climate crisis is an urgent global priority and we take our responsibility seriously.
That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it.
If we want our energy future to be different…we must be different.
Our mission is embedded in our name.
We retain our treasured legacy, “GE,” in our name as an enduring and hard‑earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have The Energy to Change the World.
- www. gevernova. com
- #J-18808-Ljbffr
Lead Service Delivery Account Manager in Rugby employer: IF1874 GE Energy Power Conversion UK Limited
At GE Vernova, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee wellbeing and professional growth. Located in Rugby, UK, our hybrid role as Head of Personnel Security not only provides competitive compensation and generous benefits but also fosters a collaborative environment where you can lead critical security initiatives and contribute to meaningful projects that drive the transition to a sustainable future.
Contact Details:
IF1874 GE Energy Power Conversion UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Delivery Account Manager in Rugby
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughIF1874 GE Energy Power Conversion UK Limited's Website
Don’t forget to apply directly through IF1874 GE Energy Power Conversion UK Limited's website for the full-time Lead Service Delivery Account Manager role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Lead Service Delivery Account Manager in Rugby
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at IF1874 GE Energy Power Conversion UK Limited. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at IF1874 GE Energy Power Conversion UK Limited
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of IF1874 GE Energy Power Conversion UK Limited.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to IF1874 GE Energy Power Conversion UK Limited.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
