Customer Quality Specialist in Rugby

Quality isn’t just a process at GE Vernova—it’s a promise. As a Customer Quality Specialist within our Power Conversion & Storage (PCS) business, you will be the voice of the customer, ensuring that what we build and deliver meets the highest standards. We support critical infrastructure projects across the nuclear, oil & gas, subsea, naval, and aerospace industries. When challenges arise, you will lead the investigation, shape the solution, and rebuild customer confidence. This is a great development opportunity for someone who is driven by solving complex problems within the world’s most demanding electrification engineering environments.

About the role:

This role would suit you if you are driven to solve complex problems within the world’s most demanding electrification environments. This role offers the perfect environment to accelerate your career and develop your expertise in high-stakes engineering.

What you’ll do

• Customer Quality Assurance: Assist in developing and executing quality plans for customer-facing projects. Identify and mitigate risks to ensure our deliverables meet rigorous regulatory, industry, and contractual standards.
• Structured Problem Solving & RCA: Lead structured problem-solving on critical issues, facilitating Root Cause Analysis (RCA) and driving Corrective and Preventative Actions (CAPAs) to completion. Present technical findings and RCA reports to customers to maintain clear communication and confidence.
• Performance Review & Improvement: Manage customer feedback using data analysis to identify trends in quality performance, translating these insights into meaningful improvement actions.
• Cross-Functional Collaboration: Act as the primary liaison between customers and our internal teams (Engineering, Manufacturing, Procurement, and Project Management). Facilitate data-driven solutions to ensure project requirements are met.
• System Knowledge & Audits: Develop a deep working knowledge of our rotating machinery and complex electromechanical systems to effectively manage quality investigations. Support customer-led audits and internal assessments to ensure ongoing compliance and transparency.
• Quality Culture: Participate in the development of quality practices and share a continuous improvement mindset across the team.

What you’ll bring

You are someone who combines analytical rigor with strong interpersonal skills—equally comfortable presenting an RCA to a senior customer stakeholder as you are getting into the detail of a failure mode. You bring a genuine commitment to quality and the resilience to see issues through to resolution.

Essential qualifications & experience

• Proven experience: managed a customer-facing quality role with a solid background in project quality assurance and ISO 9001 standards.
• Problem Solving: Demonstrated proficiency in structured root cause analysis techniques (e.g., 5 Whys, Fishbone/Ishikawa, Pareto Analysis).
• Audit & Compliance: Experience conducting or supporting internal or customer-facing audits and assessments.
• Communication: Excellent written and verbal communication skills, with the ability to present technical findings clearly to senior stakeholders.
• Security & Vetting: Must hold Sole British Citizenship with the ability to obtain and maintain SC-level national security vetting. As this role supports critical infrastructure government projects, all candidates will be subject to rigorous background checks and suitability assessments (BPSS or SC clearance) as part of the hiring process.
• Technical Literacy: Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Highly desirable traits:

• Sector Experience: Experience in complex engineering within the nuclear, oil & gas, subsea, naval, automotive, or aerospace industries.
• Technical Analysis: Familiarity with failure mode analysis methods, such as FMEA (Failure Mode and Effects Analysis).
• Mentorship: A background in delivering quality training or coaching team members.

What we offer

• Total Reward: Competitive compensation including performance-related bonus, flexible pension, employer-funded private health insurance, income protection, and life assurance.
• Wellbeing & Balance: We embrace flexible working and hybrid options, empowering you to achieve a true work-life balance that suits your lifestyle.
• Time to Recharge: 26 days of holiday, plus bank holidays.
• Career Growth: We provide a platform for continuous development. Through mentorship, open dialogue, and support for professional qualifications, we help you map a career path that evolves with your ambitions.

Additional Information

Relocation assistance provided: No