Despatch Administrator - Fixed Term Contract in Gloucester

To comply with HMRC regulations, the role prepares customer orders and supplier purchase orders for both international and UK shipments, manages export documentation, and processes outside supplier repairs and returns to vendor, ensuring all paperwork complies with financial and quality audit standards for the Dowty business.

Responsibilities

• Prepare shipping paperwork.
• Raise and print customs invoices.
• Create shippers' letter of instruction.
• Print required documents.
• Confirm shipment details.
• Record freight forwarder information.
• Update export log.
• Process returns and corrections.
• Prepare for collection and coordinate paperwork to raise airway bills and request collection by agents or couriers according to current Incoterms.
• Provide weights and dimensions and information to customers and freight companies.
• Complete TMS (Exostar) process for Lockheed Martin shipments.
• Complete OMB process for Boeing shipments.
• Complete DHL Clear It process to obtain C88 for road freight exports.
• Raise concerns about documentation, items, or packing.
• Work compliantly with export regulations for military parts.
• Maintain awareness and training regarding aviation security regulation.
• Explain relevant custom codes using CPC codes.
• File documents—delivery notes, invoices, airway bills, and additional paperwork—and release forms, both onsite and off‑site (e.g., Iron Mountain).
• Perform quality release (subject to qualification): select the quality release code and source inspection information from the Sales Orders screen’s DFF, print the required release document, and apply the electronic signature as approved.
• Undergo training for signing of Form1 or C of C, subject to successful completion of training and qualifications (see QMP32 AOG requirements).
• Respond to AOG requests after the qualifying period and attend daily CCC/PCC meetings to determine priorities.
• Provide coverage for dispatch packing, stores, and goods‑in as required.
• Maintain good practice in inventory control, ensuring accurate data entry in the business system.
• Generate shipping, outstanding dispatches, and export log detail reports.

Qualifications and Skills

• Previous warehouse packing experience (desired).
• Familiarity with a manufacturing environment—preferably aerospace.
• Proven knowledge of shipping documentation and systems.
• Competent in the use of computerised systems.
• Current and valid forklift licence (desired).
• Known consignor qualification (desired).
• Oracle R12 experience.
• Strong inventory control and data accuracy.

Requirements

• BPSS clearance required and must be maintained for the role.
• Right to work in the UK as required by immigration law.

Benefits

• Flexible benefits plan named FlexChoice offering choice and flexibility in benefits selection.
• Non‑contributory pension.
• Life assurance, group income protection, and private medical cover.
• 26 days of holiday per year, with flexible options to buy or sell.

Working Arrangements

Flexible working arrangements are supported where possible to promote work‑life balance.