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- Tasks: Help troubleshoot and resolve technical issues for alarm systems and CCTV.
- Company: Join a global telecom enterprise that's shaking up the industry.
- Benefits: Work onsite 3 days a week with potential for growth in a dynamic environment.
- Why this job: Gain hands-on experience in tech support while making a real impact on customer satisfaction.
- Qualifications: Network and telephony experience is a plus; customer service skills are essential.
- Other info: This is a 6-month project with opportunities to learn and grow.
The predicted salary is between 30000 - 42000 £ per year.
Our client a global enterprise that is disrupting the telecoms market has an opening for a Technical Helpdesk Analyst / Helpdesk Technician for a 6-month project. Responsibilities: Take incoming calls from alarm engineers, alarm companies and alarm receiving centres. Manage incoming emails Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution. Chase resolving teams for resolutions in a timely manner. Line tests on PSTNS, Broadband faults. Assist with install of new devices Work with alarm company engineers to diagnose and troubleshoot faults Arrange for replacement devices to be sent out. Managing tickets for CCTV surveillance, same as above. Required Skills: Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks – anything telephony networks would be a massive advantage) Experience of working in a service desk environment, managing calls/emails/ticket logging Good customer service skills. The successful candidate will be required onsite 3 days per week. …
Technical Helpdesk Analyst employer: IF Recruitment Ltd
Contact Detail:
IF Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Analyst
✨Tip Number 1
Familiarize yourself with common telephony technologies and terminologies. Understanding concepts like PSTN, ADSL, and dial tone checks will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct communication with alarm engineers and companies, practicing how to handle various customer scenarios can set you apart from other candidates.
✨Tip Number 3
Gain hands-on experience with ticketing systems like Salesforce. If you haven't used it before, consider exploring online tutorials or demos to understand how to manage incidents effectively.
✨Tip Number 4
Network with professionals in the telecoms industry. Joining relevant forums or LinkedIn groups can provide insights into the field and may even lead to referrals for the position.
We think you need these skills to ace Technical Helpdesk Analyst
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Technical Helpdesk Analyst. Familiarize yourself with the specific tasks mentioned in the job description, such as managing tickets on Salesforce and troubleshooting telephony issues.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in a service desk environment, particularly with network and telephony systems. Mention specific tools or technologies you've worked with that relate to the job.
Showcase Customer Service Skills: Since good customer service skills are essential for this role, provide examples in your application that demonstrate your ability to handle customer inquiries effectively and resolve issues promptly.
Tailor Your Application: Customize your CV and cover letter to reflect the language and requirements of the job description. Use keywords from the listing, such as 'incident management' and 'CCTV surveillance', to make your application stand out.
How to prepare for a job interview at IF Recruitment Ltd
✨Show Your Technical Knowledge
Make sure to brush up on your network and telephony experience. Be prepared to discuss specific technologies like PSTN, ADSL, and how you would handle common issues related to these systems.
✨Demonstrate Customer Service Skills
Since this role involves a lot of interaction with alarm engineers and companies, highlight your previous customer service experiences. Share examples of how you've effectively resolved customer issues in the past.
✨Familiarize Yourself with Salesforce
As you'll be managing tickets on Salesforce, it’s beneficial to have a basic understanding of how the platform works. If you have prior experience, be ready to discuss how you used it in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to troubleshoot a technical issue or manage a difficult customer situation, and be ready to explain your thought process.
