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For Companies At a Glance
- Tasks: Help create unforgettable luxury travel experiences for clients and exceed sales targets.
- Company: If Only is a leading luxury travel operator, crafting bespoke 5 Star holidays worldwide.
- Benefits: Enjoy generous holiday entitlement, birthday off, staff awards, and exclusive travel discounts.
- Why this job: Join a dynamic team, develop your travel expertise, and make a real impact in the industry.
- Qualifications: Must have 2 years in a travel role, strong geographical knowledge, and customer service skills.
- Other info: Work in Glasgow with a supportive team and opportunities for growth within a diverse company.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Reservations Specialist Europe – If Only. If Only is a luxury travel operator specialising in bespoke 5 Star holidays and cruises worldwide. We partner with travel agents across the UK and Ireland to create personalised travel experiences. This role is based in Glasgow and involves working Monday to Friday (37.5 hours per week) with occasional Saturdays on a rotational basis.
Responsibilities
- To achieve and exceed KPI targets related to Revenue, Margin and Conversion.
- To offer customer service that exceeds expectations on every call.
- To utilise product knowledge to offer and showcase specialist knowledge beyond standard offerings.
- To identify customer needs by asking questions and propose products that meet those needs.
- Respond to and follow up on all sales inquiries, delivering concise and accurate information to clients/agents.
- To complete all booking details accurately in our systems and ensure a seamless handover to other departments.
- To develop and maintain individual and team product knowledge; participate in relevant training and visits where possible.
- Support the business in crisis situations by following due process and taking on tasks as directed by the Line Manager.
- Learn and adapt to new procedures, products, and processes.
- Be a team player, coaching and supporting colleagues to achieve results.
- Maintain strong relationships with internal departments and proactively solve problems.
- Be Galileo literate and able to price itineraries across multiple platforms.
- Develop and excel by learning new destinations and ways of working; provide constructive feedback to Team Leaders and the Line Manager.
- Establish and maintain relationships with suppliers and attend training as required.
- Represent If Only at company events and act as a brand ambassador at all times.
- Key attributes: minimum 2 years in a travel role; strong geographical knowledge; ability to work accurately under pressure; outstanding customer service; prioritisation and multitasking; working knowledge of Microsoft Office; GDS Galileo experience.
Qualifications and Requirements
- Minimum of 2 years in a travel role with understanding of what it takes to be a Travel Specialist.
- Strong geographical knowledge and willingness to develop as the business grows.
- Ability to work accurately in a pressured environment and provide outstanding levels of customer service externally and internally.
- Ability to prioritise, manage expectations and multitask.
- Working knowledge of Microsoft Office applications; GDS Galileo experience.
Employment Details
- Location: Glasgow, United Kingdom
- Hours: Monday – Friday, 37.5 hours per week (occasional Saturday on rotational basis)
- Employment type: Full-time
- Seniority level: Entry level
- Refer a Friend Bonus: £1000 per successful referral (unlimited)
- Generous Holiday Entitlement
- Day Off for Your Birthday
- Staff recognition awards
- Hotel and Airline Discounts
- Employee Assistance Programme
If Only is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If Only is part of The Portman Travel Group and includes Elegant Resorts, Clarity Business Travel, Brighter Event, and Destination Sports Group.
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Reservations Specialist Europe - If Only employer: If Only...
Contact Detail:
If Only... Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist Europe - If Only
✨Tip Number 1
Familiarise yourself with the luxury travel market, especially bespoke holidays and cruises. Understanding the nuances of high-end travel will help you stand out during interviews and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your knowledge of GDS systems, particularly Galileo. Being able to showcase your proficiency in using these platforms will be a significant advantage when applying for the Reservations Specialist position.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service and how you've exceeded expectations. Be ready with specific examples that highlight your ability to handle pressure and multitask effectively.
✨Tip Number 4
Network with professionals in the travel industry, especially those who have experience with luxury travel. Engaging with others can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Reservations Specialist Europe - If Only
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly any roles that involved customer service or sales. Emphasise your geographical knowledge and familiarity with GDS systems like Galileo.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and customer service. Mention specific experiences where you exceeded customer expectations or successfully managed multiple tasks under pressure.
Showcase Your Product Knowledge: Demonstrate your understanding of luxury travel and bespoke holiday offerings in your application. Mention any relevant training or experiences that have equipped you with the knowledge to excel in this role.
Highlight Teamwork and Adaptability: Since the role requires collaboration and adaptability, include examples from your past work where you supported colleagues or adapted to new processes. This will show that you are a team player who can thrive in a dynamic environment.
How to prepare for a job interview at If Only...
✨Showcase Your Travel Knowledge
Make sure to brush up on your geographical knowledge and be prepared to discuss popular travel destinations. Highlight any personal travel experiences that relate to the role, as this will demonstrate your passion for the industry.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Be ready to explain how you handle difficult situations and exceed customer expectations, as this is crucial for a Reservations Specialist.
✨Familiarise Yourself with Galileo
Since GDS Galileo experience is essential for this role, ensure you understand its functionalities. If you have prior experience, be prepared to discuss specific scenarios where you used it effectively.
✨Ask Insightful Questions
During the interview, ask questions that show your interest in the company and the role. Inquire about team dynamics, training opportunities, and how success is measured within the position to demonstrate your eagerness to contribute.