New Business Account Manager in Stevenage

Are you passionate about building strong client relationships, driving business growth, and supporting organisations on their EDI journey? Do you excel at managing multiple accounts, identifying opportunities for expansion, and delivering value-driven solutions?

At the IET, making our world a better place starts by creating a better place for our people. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow professionally and personally in ways you never thought possible. We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

As a WISE New Business Account Manager, you will play a pivotal role in growing and maintaining strong relationships with our corporate members and partners. You will be responsible for developing accounts, driving new business opportunities, and ensuring our members receive valuable support in their Equity, Diversity, and Inclusion (EDI) journeys.

Working within the Engagement and Growth team, you will engage with organisations across the STEM sector to understand their gender equity challenges and provide tailored solutions from WISE and the IET's EDI offer. You will be instrumental in driving membership growth, ensuring high renewal rates, and identifying opportunities for additional engagement through training, sponsorships, and workshops.

Collaboration will be key to your success. You will work closely with internal teams and external stakeholders to enhance our membership offering, shape innovative EDI solutions, and champion gender balance across STEM. If you're a natural relationship builder with a passion for helping organisations make meaningful progress, this role offers the chance to drive real change while supporting WISE's mission.

We are looking for someone with proven experience in account management, sales, or business development, ideally in a membership or service-based environment. You'll bring a strategic mindset and the ability to identify opportunities for growth while maintaining excellent relationships with corporate clients. Previous experience in EDI is not essential, but a keen interest and understanding of its importance will be beneficial; furthermore, the ability to proactively grow accounts is key as opposed to reactive account management.

Strong communication skills are a must, as you'll be liaising with a variety of stakeholders, from HR and diversity leads to senior decision-makers. Your ability to listen, influence, and present compelling solutions will be key to success. Experience working in or with the STEM sector, or within a not-for-profit or professional membership organisation, would be advantageous.

We'd love to get to know you. Is Imposter syndrome creeping in? Don't worry - we'd rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

Develop and manage relationships with corporate members and customers to ensure high levels of engagement, retention, and growth.

• Identify opportunities to expand partnerships through additional services, including training, sponsorships, and consultancy.
• Onboard new members, ensuring they receive the right solutions to support their EDI journey.
• Represent the voice of our customers, feeding back insights to shape new products and services.
• Collaborate with internal teams to improve our membership offering and develop innovative solutions that support gender equity in STEM.
• Maintain accurate CRM records, tracking interactions and actions to ensure effective account management.
• Drive new business opportunities, securing new memberships and partnerships.
• Support the delivery of events, knowledge-sharing sessions, and webinars to engage members.
• Ensure customers receive measurable value from their membership and continuously align our services to their needs.

Experience in account management, business development, or sales, preferably within a service-based or membership organisation.

• Proven ability to achieve revenue targets through account growth, renewals, and upselling.
• Strong relationship management and communication skills, with the ability to engage a wide range of stakeholders.
• A strategic and consultative approach to understanding client needs and delivering solutions.
• Experience working with corporate clients in STEM, EDI, or professional membership bodies is advantageous.
• Highly organised with strong time management skills and the ability to juggle multiple priorities.
• A proactive and collaborative mindset, with a passion for making a difference in the STEM sector through gender equity.

The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.