Access and Discharge Coordinator, BC Mental Health & Substance Use Services - Surrey, BC

Access and Discharge Coordinator
BC Mental Health & Substance Use Services
Surrey, BC

This Regular, Full-Time opportunity is with Surrey Pre-Trial Centre located in Surrey, BC.

What is Correctional Health Services

Correctional Health Services is a province-wide, specialized program providing care for clients who are incarcerated in one of BC’s 10 provincial correctional facilities. We believe everyone deserves a chance to access and receive the same quality of care as they would in the community.

Discover what it means to be apart of the Correctional Health Services team.

Watch this video to learn about working with BC Mental Health and Substance Use Services!

A first in Canada: minimum Nurse‑to‑Patient Ratios (mNPRs) are being introduced in B.C.! The Provincial Health Services Authority (PHSA), alongside B.C.'s other regional health authorities, is implementing mNPRs as a transformative staffing initiative that aims to improve the working environment of nurses in order to provide better quality care to our patients. Learn more at: jobs.phsa.ca/mnpr

What you’ll do

• Receives and reviews referrals for access to the designated mental health space(s) within Correctional Health Services. Facilitates, discharges or transfers back to the home Correctional Health Services sites, suitable community partners or the Forensic Psychiatric Hospital. Works in close collaboration with all referring partners considering referral eligibility and to ensure that clients with the highest clinical requirements are prioritized for placement.
• Facilitates timely admissions and discharges to appropriate bed resources by ensuring comprehensive information is included in referrals by communicating with referral services on prioritized placements of clients using established guidelines and policy, Coordinates referrals by maintaining a centralized referral agency.
• Monitors referrals from all referring sites and works collaboratively with various sites, health authorities and other provincial centers, to ensure efficient flow of referrals to promote maximum bed utilization.
• Provides consultation and guidance to all referral sources, and service users on the interpretation and application of policies relevant to eligibility and access to bed resources.
• Facilitates timely admissions and discharges to appropriate bed resources by ensuring comprehensive information is included in referrals to the Designated Mental Health Spaces within CHS and by communicating with referral services on prioritized placements of clients using established guidelines and policy, works closely with Correctional Health Services and Community Transition Teams in release planning, supports transitions to treatment beds in collaboration with referring agents teams.
• Works closely with leadership to support regular audits and contributes to monthly reports to the Ministry of Health.
• Ensures the dissemination of information concerning patient rights under the BC Mental Health Act to both staff and patients in a timely manner, checks to ensure patient documentation is appropriate and complete, ensures security of other conditions/changes are implemented and that patients are aware of legal/administrative procedures and rights.
• Coaches team members and coordinates/implements orientation and ongoing training within the area through methods such as clarifying requirements, determining training/orientation sequence of job functions, participating in preceptorships, collaborating with nursing leadership, discussing progress, and facilitating establishment of individual and area goals, assessing progress, and providing feedback and/or written documentation for authorization by Manager. Identifies and recommends staff training/skill enhancement to Manager.
• Carries out direct patient care activities as required in accordance with the care plan by methods such as performing protocols and interventions, implementing behaviour management strategies and meeting care recipient needs; applying approved techniques, procedures and treatments; and administering prescribed medication; recognizing and identifying signs and symptoms of changes in patients’ conditions; maintaining complete and accurate records; and planning direct care, contributing to the physical and psychological well-being of the patients, and supporting patients with psychosocial, life, and personal care skills. Maintains a safe environment for patients and staff.

What you bring

Qualifications

• Current practicing registration as a Registered Nurse with the British Columbia College of Nurses & Midwives (BCCNM).
• Two years' recent, related nursing experience relevant to the designated client population or an equivalent combination of education, training and experience.
• Valid BC Driver’s License. Local area travel may require the use of a personal vehicle.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Mental Health and Substance Use Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Comprehensive knowledge of nursing science theory, and practice within a patient and family centered model of care.
• Comprehensive knowledge of the BCCNM standards for Nursing Practice.
• Comprehensive skills and expertise in adult and older adult residential care, tertiary, acute and community Mental Health and/or Addiction services and related issues.
• Knowledge of relevant policies, procedures, and standards of care.
• Knowledge of other health care disciplines and their role in the interdisciplinary team.
• Demonstrated ability to facilitate the development of critical thinking and clinical decision-making skills in others.
• Ability to communicate effectively with co-workers, physicians, and other health care staff, either one-on-one or in groups.
• Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $49.20 - $67.08 per hour
Location: 14323 57th Avenue, Surrey
Hours of Work: Monday – Friday; 0730 - 1530
Requisition # 204581E

** Please indicate in your cover letter why you are interested in joining our team at the Surrey Pre-Trial Centre!

*If you are a new grad (graduated in the last 18 months and have NOT completed the new grad program at another health authority), we ask all new grads apply to one posting. You can find the posting and more information about our new grad program through this link:http://www.phsa.ca/careers/nursing-careers/new-graduate-nursing-careers*

What we do

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.

BCMHSUS program is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention current employees of PHSA:

You must apply via your internal profile at http://internaljobs.phsa.ca.

The internal job posting expires on September 25, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.