At a Glance
- Tasks: Lead digital service management and ensure high-quality delivery across diverse services.
- Company: Join a forward-thinking organisation focused on digital transformation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation and operational excellence.
- Why this job: Shape the future of digital services while making a real impact in healthcare.
- Qualifications: Proven leadership experience in digital service management and ITIL practices.
The predicted salary is between 60000 - 80000 £ per year.
This is a senior leadership position responsible for providing strategic, operational, and technical direction across a diverse digital service portfolio. You will ensure that digital services are delivered safely, timely, and to a high-quality, while remaining resilient, user-centred, and aligned to clinical and operational priorities across partner organisations.
Working within a newly formed Digital Service Team, you will play a key role in building a modern, high-performing service function that supports both current operations and future transformation.
Key Responsibilities- Lead digital service management, operational delivery, and application management functions
- Ensure services are secure, performant, and fit for purpose across multiple sites
- Embed and mature ITIL-based service management practices across the organisation
- Establish strong governance, standardised processes, and service reporting frameworks
- Drive a culture of continual service improvement and operational excellence
- Collaborate with clinical, operational, and technical stakeholders to align services with organisational priorities
- Provide leadership across geographically distributed teams
We are looking for a candidate who can balance strategic vision with hands-on operational...
Head of Digital Service Management employer: i&e Professionals
As a leading employer in the digital services sector, we offer a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model provides flexibility while fostering collaboration across geographically distributed teams, ensuring that you can thrive both personally and professionally. With a commitment to continual service improvement and operational excellence, you'll have the opportunity to make a meaningful impact in a role that aligns with our organisational priorities and supports transformative change in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Service Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital service management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience with ITIL practices and operational delivery. Share specific examples of how you've driven service improvements in past roles.
✨Tip Number 3
Prepare for interviews by researching the organisation's digital services. Understand their current challenges and think about how you can contribute to their strategic vision. Tailor your responses to show you’re aligned with their goals.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Plus, it’s a great way to ensure your application gets the attention it deserves from our hiring team.
We think you need these skills to ace Head of Digital Service Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Digital Service Management role. Highlight your leadership experience and any relevant digital service management achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've led teams or improved services in the past, and don’t forget to show your passion for digital transformation.
Showcase Your Strategic Vision:In your application, demonstrate your ability to balance strategic vision with hands-on operational management. We want to see how you can lead a team while keeping an eye on the bigger picture, so share your thoughts on future digital service trends!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at i&e Professionals
✨Know Your Digital Service Management Inside Out
Make sure you’re well-versed in digital service management principles, especially ITIL practices. Brush up on how these frameworks can enhance operational delivery and service quality, as this will be a key focus in your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing geographically distributed teams. Be ready to discuss how you've driven a culture of continual improvement and operational excellence in previous roles.
✨Align with Organisational Priorities
Understand the clinical and operational priorities of the organisation you're interviewing with. Think about how you can align digital services to support these goals and be prepared to share your ideas on this during the interview.
✨Demonstrate Collaboration and Communication
Since collaboration with various stakeholders is crucial, prepare to discuss how you’ve successfully worked with clinical, operational, and technical teams in the past. Highlight your communication strategies that ensure everyone is on the same page.
