At a Glance
- Tasks: Lead and energise a team of Account Managers to drive client success and growth.
- Company: IDX, a dynamic communications company with iconic global clients.
- Benefits: 25 days annual leave, hybrid working, health cash plan, and discounted gym memberships.
- Other info: Inclusive workplace that values diverse talent and offers excellent career growth.
- Why this job: Join a bold team, work with top brands, and make a real impact in sales.
- Qualifications: 1-2 years inside sales management experience and strong coaching skills.
The predicted salary is between 50000 - 60000 € per year.
We're looking for an ambitious and people-focused Inside Sales Manager to lead and energise a team of five Account Managers across London, Sweden, and Finland. You'll inspire the team to deliver outstanding client experiences, drive renewals and retention, and uncover growth opportunities across an established customer base; creating a high-performance culture that delivers strong commercial results.
The Role
As an Inside Sales Manager at IDX, you'll be a critical part of driving customer lifetime value through strong team leadership, disciplined pipeline management, and a high-performing sales culture. Success in role will mean improving renewal performance, increasing account growth, and building a scalable, data-driven inside sales operation whilst nurturing a team of junior sales individuals to reach their potential.
What You'll Be Doing
- Team Leadership & Performance Management
- Lead, coach, and develop a team of five across multiple locations.
- Set clear individual and team KPIs aligned to renewal rates, revenue growth, call activity, conversion, and customer retention.
- Conduct regular 1:1s, performance reviews, and coaching sessions.
- Create a high-performance, accountable, and positive team culture.
- Support onboarding and ongoing training for team members.
- Drive renewal performance across the existing customer portfolio.
- Identify opportunities for upselling, cross-selling, and new business generation within existing accounts.
- Ensure effective management of high-volume sales pipelines and customer touchpoints.
- Monitor forecasting accuracy and sales reporting.
- Implement strategies to improve conversion rates and customer lifetime value.
- Operational Excellence
- Manage daily sales activity and workflow to maximise productivity and responsiveness.
- Ensure CRM data quality, pipeline hygiene, and accurate record keeping.
- Analyse sales metrics and trends to identify improvement opportunities.
- Collaborate with marketing, customer success, and operations teams to improve customer engagement and retention outcomes.
- Support process improvements and automation initiatives where appropriate.
- Customer Experience
- Ensure the team delivers a professional, consultative, and customer-focused sales approach.
- Handle escalated customer issues or complex negotiations when required.
- Maintain strong understanding of customer needs, buying behaviours, and renewal drivers.
About You
- Proven experience in inside sales management or similar environment (ideally 1-2 years)
- Experience in high volume Subscriptions, SaaS, Services, or recurring revenue business models.
- Experience leading teams in a high-volume sales environment.
- Strong coaching and performance management capability.
- Demonstrated success managing renewals, retention, and account growth.
- Commercially minded with strong analytical and reporting skills.
- Experience using CRM platforms and sales reporting tools.
- Excellent communication, organisation, and stakeholder management skills.
About Us
IDX isn't your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award‐winning communication solutions are seen by billions every month across a global audience.
An Inclusive Workplace
IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.
Inside Sales Manager in London employer: IDXTM
IDX is an exceptional employer that champions a collaborative and innovative work culture, empowering employees to thrive in a dynamic environment. With a strong focus on continuous learning and personal development, team members enjoy access to ongoing training, mentorship, and cutting-edge technology, all while working with iconic brands. The company also prioritises employee well-being through generous benefits, including a health cash plan, private medical insurance, and a vibrant culture committee that fosters social and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how you can contribute to their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Inside Sales Manager role. Highlight your leadership skills and experience in driving renewals and retention – make it personal and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at IDX.
We think you need these skills to ace Inside Sales Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and driving results. Share specific examples of your past experiences that align with our mission.
Tailor Your CV:Make sure your CV is tailored to the Inside Sales Manager position. Highlight relevant experience in sales management, team leadership, and customer retention. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your organisational skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at IDX!
How to prepare for a job interview at IDXTM
✨Know Your Numbers
As an Inside Sales Manager, you'll need to demonstrate your understanding of key sales metrics. Brush up on your knowledge of KPIs related to renewal rates, revenue growth, and conversion rates. Be ready to discuss how you've used data to drive performance in previous roles.
✨Showcase Your Leadership Style
This role is all about team leadership, so think about your coaching approach. Prepare examples of how you've developed team members in the past, and be ready to explain how you would create a high-performance culture at IDX. Highlight your experience with regular 1:1s and performance reviews.
✨Understand the Customer Journey
IDX values a consultative sales approach, so make sure you can articulate how you’ve managed customer relationships in the past. Discuss your strategies for improving customer retention and upselling opportunities, and show that you understand the buying behaviours of clients.
✨Be Ready to Collaborate
Collaboration is key at IDX, so prepare to discuss how you've worked with marketing, customer success, and operations teams in previous roles. Think of specific examples where teamwork led to improved customer engagement or sales outcomes, and express your enthusiasm for working in a dynamic environment.
