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Account Manager in London
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IDX™
Account Manager

Account Manager in London

London Full-Time No home office possible
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We\’re looking for a driven Account Manager who is passionate about sales and building lasting client relationships. This is an excellent opportunity for someone early in their career who wants to develop their skills in a dynamic, client-facing role at a leading communications company.

Why Join IDX?

Not Just Any Brands: See your work come to life for iconic brands like Rolls-Royce, Vodafone and Bupa.

Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress.

Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment.

Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide.

Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling!

Global Presence: We Get It Done morning, day and night with offices across multiple time-zones!

Our Perks:

️ 25 days annual leave, plus a day for your birthday and holiday trade scheme available!

Hybrid working (Tue/Wed/Thu in office)

Flexibility; for when life happens

Health cash plan allowing you to claim back on every day healthcare costs incl. dental, vision, psychotherapy, acupuncture and more!

Mental Health support including company Employee Assistance Programme

Private medical insurance, available by personal contribution

Discounted gym membership options at Fitness First

TechScheme and Shop Street access

️ 4 paid volunteer days

Pension scheme & Life Insurance

Culture Committee focused on regular social, educational and community based activities

The Gig

In this role, you\’ll focus primarily on driving revenue growth through our existing customer base across the UK, US, and Europe. You\’ll identify upsell and cross-sell opportunities, introduce clients to our full suite of services and products, and build strong relationships that lead to long-term customer satisfaction and business growth. This position combines sales drive with relationship-building skills to create value for both our clients and IDX.

What You\’ll Be Doing

Relationship Building & Account Management

  • Build and nurture strong relationships with existing clients, acting as a trusted point of contact
  • Identify and develop new contacts within client organisations to expand IDX\’s presence and opportunities
  • Conduct regular check-ins with clients to ensure satisfaction and identify potential opportunities
  • Address client inquiries and concerns promptly, coordinating with internal teams as needed
  • Support contract renewal processes and help maintain strong customer retention

    • Sales & Revenue Expansion

  • Identify and develop opportunities to expand relationships within existing client accounts through thoughtful upsell and cross-sell initiatives
  • Introduce and demonstrate IDX’s services and products in a consultative manner, clearly linking solutions to client priorities
  • Prepare clear, client-focused proposals and presentations that align IDX’s offerings with the clients’ business goals
  • Contribute to revenue growth and retention by delivering value-led account management and achieving agreed commercial objectives
  • Meet and exceed individual sales targets and revenue goals

    • Collaboration & Execution

  • Work closely with internal teams (Strategy, Design, Product and Webcasting) to deliver solutions that meet client needs
  • Maintain accurate records of client interactions, opportunities, and sales activities in CRM systems
  • Track and report on sales performance, pipeline development, and account health
  • Stay informed about digital trends and IDX\’s evolving service offerings

    • About You

  • 2-3 years of experience in a sales, account management, or client-sales role
  • Demonstrated ability to build relationships and maintain client satisfaction
  • Proven sales skills with a track record of identifying opportunities and closing deals
  • Strong communication skills, both written and verbal, with confidence in presenting to clients
  • Self-motivated and target-driven with a hunger to succeed and grow
  • Ability to understand client needs and translate them into appropriate solutions
  • Proficiency with CRM systems (, MS Dynamics, HubSpot) and Microsoft Office Suite

    • What Makes You Stand Out

  • Experience in digital communications, media, or technology sectors
  • Experience in IR and Corporate communication
  • A proactive, entrepreneurial mindset with the ability to spot opportunities
  • High emotional intelligence and strong listening skills
  • Flexibility to work across UK, US, and European time zones as needed
  • Eagerness to learn and develop professionally in a fast-paced environment

    • About Us

    isn\’t your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.

    We seek The Bold. Shatter expectations, push boundaries – that\’s the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home. Be BOLD – Own Your Story at IDX.

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    Contact Detail:

    IDX™ Recruiting Team

    View IDX™ Profile
    Account Manager in London
    IDX™
    Location: London
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