At a Glance
- Tasks: Drive sales and support small businesses with innovative POS solutions.
- Company: Join IDT, a leading telecom and payment services provider.
- Benefits: Competitive salary, uncapped commission, and comprehensive benefits package.
- Other info: Exciting career growth opportunities in a fast-paced entrepreneurial setting.
- Why this job: Be a growth partner for businesses while enjoying a dynamic work environment.
- Qualifications: 1-2 years in retail or customer-facing roles; bilingual preferred.
The predicted salary is between 40000 - 50000 £ per year.
About the Opportunity
IDT's Retail division is looking for an energetic, hybrid Retail Account Manager (RAM).
In this role, you won't just manage a route—you will be a growth partner for small businesses.
You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
- Drive NRS Product Sales: Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
- Manage an Assigned Route: Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
- Open New Retail Doors: Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
- Onboard & Support
Customers: Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
- Handle Operations & Inventory: Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
- Experience: 1-2 years of experience in retail sales, outside sales, or customer-facing roles.
Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
- Language: Bilingual professionals with fluency in both English and Spanish are highly preferred to support our diverse customer base.
- Mobility: Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
- Tech Savvy: Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
- Traits: A resilient \"people person\" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
- Competitive Base Salary + uncapped commission structure.
- Comprehensive mileage and gas reimbursement program.
- Paid on-the-job training on both NRS tech products and IDT telecom services.
- Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
At IDT, we understand the challenge of being apart from those who matter most.
Communicating, transferring money, and mobile phone service must be safe, simple, and affordable.
Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT's mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion.
Since 1990, IDT Telecom has remained a pioneer in Prepaid Vo IP and UCaa S telephony.
Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses.
With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.
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Retail Account Manager (RAM) – NRS & Retail Services in Birmingham employer: Idt
IDT is an excellent employer for those seeking a dynamic and entrepreneurial work environment as a Retail Territory Account Manager. With a strong emphasis on employee growth, you will have the opportunity to build meaningful relationships within the retail sector while enjoying a comprehensive benefits package, including mileage reimbursement. Our supportive culture fosters collaboration and innovation, making it a rewarding place to advance your career in telecom and financial services sales.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Account Manager (RAM) – NRS & Retail Services in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Idt, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Idt!
We think you need these skills to ace Retail Account Manager (RAM) – NRS & Retail Services in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Idt, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Idt and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Idt that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Idt
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
