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- Tasks: Deliver high-quality 2nd line support and manage 1st line tickets efficiently.
- Company: Join IDT Support Solutions, a fast-growing MSP known for responsive IT support.
- Benefits: Training support, clear career progression, and a collaborative team environment.
- Other info: Opportunity to progress into 3rd line roles or technical specialisms.
- Why this job: Take control, keep learning, and make a real impact every day.
- Qualifications: Minimum 3 years in an MSP environment with solid technical skills.
The predicted salary is between 36000 - 60000 £ per year.
Do you thrive in a fast-paced environment where you're trusted to take control and get things done? Looking to grow your skills across Microsoft 365, Azure, and networking while making a real impact every day? At IDT Support Solutions, we’re looking for a capable and motivated engineer who enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results.
The Role
You’ll be responsible for delivering high-quality 2nd line support while also managing and progressing 1st line tickets. If you enjoy keeping momentum, working methodically, and seeing your efforts reflected in service performance — this role is for you.
What you’ll do:
- Take ownership of 1st and 2nd line support tickets — maintaining flow and meeting SLAs
- Work across a broad technical environment — including Microsoft 365, Azure, networking, virtualisation, and hardware
- Use monitoring tools to identify and resolve issues proactively
- Work alongside experienced engineers — gaining exposure to more complex challenges and supporting continuous service improvement
- Develop your skills and prepare for progression — including routes into 3rd line roles or technical specialisms
This is a full-time, office-based position in Warrington. Participation in an out-of-hours rota is not currently required but may be introduced in future to support international clients in Los Angeles and New York.
About Our Company
IDT Support Solutions is a fast-growing MSP known for responsive, accountable IT support. We move quickly, focus on results, and value people who take ownership. You’ll be part of a supportive team that encourages learning, recognises hard work, and gives you the tools to succeed.
The Benefits
- Training and certification support
- Clear career progression into 3rd line or specialist roles
The Person
Please note: A minimum of 3 years’ experience working in an MSP environment is essential. Applications without this experience will not be considered. You’ll also need:
- Solid experience with Windows Server, Microsoft 365, Exchange, and Active Directory
- Good working knowledge of networking (VLANs, WatchGuard firewalls, DNS, DHCP, TCP/IP)
- Familiarity with Azure and virtualisation (Hyper‑V or VMware)
- Clear communication skills and a client‑focused mindset
- A structured, efficient approach to resolving technical issues
- Flexibility to work away from home on occasion
Bonus skills: macOS, ConnectWise, Acronis, Cisco switching, VoIP, Microsoft certifications.
What’s Next
If you're looking for a role where you can take control, keep learning, and make a difference every day — we’d love to hear from you. Apply now and take the next step in your MSP career with IDT Support Solutions.
2nd Line Service Desk Engineer in Warrington employer: IDT Support Solutions Ltd
Contact Detail:
IDT Support Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to 2nd line support. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your experience with Microsoft 365, Azure, and networking. We love seeing candidates who take initiative and demonstrate their technical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see how you can contribute to our high-performing team!
We think you need these skills to ace 2nd Line Service Desk Engineer in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Service Desk Engineer role. Highlight your experience with Microsoft 365, Azure, and networking, as these are key areas for us. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about IT support and how you thrive in fast-paced environments. Let us know how you take ownership of your work and solve problems efficiently.
Showcase Relevant Experience: When filling out your application, be sure to showcase your 3+ years of experience in an MSP environment. We’re keen on seeing specific examples of how you've handled 1st and 2nd line support tickets and any technical challenges you've overcome.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re proactive!
How to prepare for a job interview at IDT Support Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, Azure, and networking basics. Be ready to discuss specific experiences where you've tackled technical issues, as this will show your hands-on expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've efficiently resolved tickets in the past. Highlight your structured approach to troubleshooting and how you maintain service performance while managing multiple tasks.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. This is crucial for a client-focused role, so be ready to demonstrate your communication skills during the interview.
✨Express Your Desire to Learn and Grow
Let them know you're eager to develop your skills further, especially in areas like 3rd line support or specialisms. Showing enthusiasm for continuous learning can set you apart from other candidates.