Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver high-quality 2nd line support and manage 1st line tickets efficiently.
- Company: Fast-growing MSP known for responsive IT support and a supportive team culture.
- Benefits: Training support, clear career progression, and a competitive salary.
- Other info: Opportunity to work with experienced engineers and tackle complex challenges.
- Why this job: Take control of your career, keep learning, and make a real difference every day.
- Qualifications: Minimum 3 years in an MSP environment with solid technical skills.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a capable and motivated 2nd Line Service Desk Engineer who enjoys working through tickets efficiently, takes pride in solving issues quickly, and wants to continue building their technical career within a high-performing team. This is a great opportunity for someone who enjoys variety, responsibility, and the satisfaction of clear results.
The Role
- Take ownership of 1st and 2nd line support tickets — maintaining flow and meeting SLAs
- Work across a broad technical environment — including Microsoft 365, Azure, networking, virtualisation, and hardware
- Use monitoring tools to identify and resolve issues proactively
- Work alongside experienced engineers — gaining exposure to more complex challenges and supporting continuous service improvement
- Develop your skills and prepare for progression — including routes into 3rd line roles or technical specialisms
This is a full-time, office-based position in Warrington. Participation in an out-of-hours rota is not currently required but may be introduced in future to support international clients in Los Angeles and New York.
About Our Company
IDT Support Solutions is a fast-growing MSP known for responsive, accountable IT support. We move quickly, focus on results, and value people who take ownership. You’ll be part of a supportive team that encourages learning, recognises hard work, and gives you the tools to succeed.
The Benefits
- Training and certification support
- Clear career progression into 3rd line or specialist roles
The Person
A minimum of 3 years’ experience working in an MSP environment is essential. Applications without this experience will not be considered. You’ll also need:
- Solid experience with Windows Server, Microsoft 365, Exchange, and Active Directory
- Good working knowledge of networking (VLANs, WatchGuard firewalls, DNS, DHCP, TCP/IP)
- Familiarity with Azure and virtualisation (Hyper-V or VMware)
- Clear communication skills and a client-focused mindset
- A structured, efficient approach to resolving technical issues
- Flexibility to work away from home on occasion
Bonus skills: macOS, ConnectWise, Acronis, Cisco switching, VoIP, Microsoft certifications.
What’s Next
If you’re looking for a role where you can take control, keep learning, and make a difference every day — we’d love to hear from you. Apply now and take the next step in your MSP career with IDT Support Solutions.
Locations
2nd Line Service Desk Engineer in Cheshire, Warrington employer: IDT Support Solutions Ltd
Contact Detail:
IDT Support Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow engineers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any cool tech stuff you've done. This gives you an edge and shows employers that you're serious about your career.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Role-play with a friend or use online resources to get comfortable explaining your thought process. Confidence is key when you're tackling those tricky questions!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're proactive and really interested in the role. Let's get you started on your journey with us!
We think you need these skills to ace 2nd Line Service Desk Engineer in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 3+ years in an MSP environment right at the start. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your relevant skills and experiences!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description, like '2nd line support' and 'Microsoft 365', to show us you understand what we need and that you’re the perfect fit.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. This helps us see your potential quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at IDT Support Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and networking basics. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've taken ownership of support tickets and resolved issues efficiently. Highlight your structured approach to problem-solving and how it has led to successful outcomes in previous roles.
✨Communicate Clearly and Confidently
Since clear communication is key in this role, practice explaining technical concepts in simple terms. This will not only demonstrate your understanding but also show that you can effectively communicate with clients and team members alike.
✨Express Your Desire for Growth
Let them know you're eager to develop your skills and progress into more complex roles. Discuss any relevant training or certifications you're pursuing, and express your enthusiasm for continuous learning within the company.