Job Description
IT Infrastructure Engineer - 2nd/3rd Line & Networking
About the Role
We are looking for an experienced IT Infrastructure Engineer to join our IT team in Wrexham, providing 2nd/3rd line technical support across a busy, multi-site environment.
This is an excellent opportunity for an engineer who enjoys getting hands-on with infrastructure, networking, cloud technologies and end-user support. You will play a key role in maintaining and improving the IT environment, resolving complex technical issues and working directly with users and stakeholders across the business.
The ideal candidate will have a strong 2nd/3rd line support background, combined with solid networking knowledge and experience across Microsoft and modern endpoint technologies.
Key Responsibilities
- Provide 2nd and 3rd line technical support across hardware, software, applications, networking and infrastructure.
- Troubleshoot and resolve complex network, connectivity, endpoint and user issues.
- Support and maintain HP/Aruba networking infrastructure, including switching and wireless technologies.
- Administer and support Microsoft 365, including user accounts, services and troubleshooting.
- Support Azure and cloud-based services within the wider IT environment.
- Manage and support endpoints using Microsoft Intune and Autopilot.
- Assist with device deployment, configuration, security and life cycle management.
- Work across a multi-site environment, providing technical support to users and local stakeholders.
- Identify recurring issues and contribute to improvements across the IT infrastructure.
- Work closely with internal teams and stakeholders to understand requirements and deliver effective technical solutions.
- Assist with infrastructure projects, upgrades and technology implementations where required.
- Maintain appropriate technical documentation and follow IT support and security processes.
Key Skills and Experience
We are looking for someone with a strong technical foundation who is comfortable operating beyond traditional service desk support.
You will ideally have:
- Strong 2nd/3rd line IT support or infrastructure engineering experience.
- Good practical knowledge of networking, particularly switching, wireless, TCP/IP, DNS and DHCP.
- Experience with HP/Aruba networking equipment would be highly desirable.
- Strong experience supporting Microsoft 365 environments.
- Knowledge of Microsoft Azure and cloud services.
- Experience with Microsoft Intune, Autopilot and endpoint/device management.
- A proven ability to troubleshoot issues across users, applications, devices and networks.
- Experience supporting users across a multi-site organisation.
- Strong communication and stakeholder-management skills, with the ability to explain technical issues to non-technical users.
- A proactive approach to problem-solving, with the confidence to investigate issues independently and see them through to resolution.
Salary: £40-50k DOE
Wrexham
IT Infrastructure Engineer - 2nd/3rd Line & Networking in Wrexham employer: iDPP
Join a forward-thinking company that values innovation and collaboration, where as a Senior Mechanical Engineer, you will have the opportunity to work on cutting-edge products in challenging environments. Our supportive work culture fosters professional growth, offering continuous learning opportunities and the chance to take ownership of your designs from concept to manufacture. Located in a vibrant area, we provide a dynamic workplace that encourages creativity and teamwork, making it an excellent choice for engineers looking to make a meaningful impact.
