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For Companies At a Glance
- Tasks: Build strong relationships with key customers and guide them in adopting cutting-edge technologies.
- Company: Dynamic tech company at the forefront of AI/ML and cloud solutions.
- Benefits: Attractive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be a vital part of innovative projects that shape the future of technology.
- Qualifications: 5+ years in technical account management and a degree in a related field.
- Other info: Join a collaborative team focused on delivering exceptional customer experiences.
The predicted salary is between 120000 - 160000 £ per year.
Location: Central London, UK
Working Pattern: Hybrid – 3 days onsite
Salary: £150,000 – £200,000 base
Role Overview
As a Technical Account Manager within the Customer Support function, you will serve as the primary technical partner for a portfolio of key customers. Your focus will be helping organisations successfully adopt, scale, and optimise AI/ML, HPC, and other compute-intensive workloads on the platform. This role combines strong technical understanding with program leadership and customer engagement, ensuring clients achieve both immediate value and long-term operational success.
What You’ll Do
- Own the Technical Relationship: Develop trusted, long-term partnerships with customers and act as their primary point of contact for technical guidance, platform adoption, and value delivery.
- Translate Requirements into Practical Solutions: Work closely with customers to understand workload needs across AI/ML, rendering, and simulation use cases, and map these to scalable, production-ready architectures.
- Lead Customer Program Execution: Coordinate complex customer initiatives from onboarding and capacity planning through optimisation and growth, keeping stakeholders aligned throughout.
- Connect Customer Needs with Product Direction: Bring structured customer feedback and real-world use cases into conversations with Product and Engineering teams to help shape platform evolution.
- Enable Cross-Functional Delivery: Partner with engineering, product, operations, support, and sales teams to deliver a smooth and consistent customer experience.
- Proactively Manage Risk and Issues: Identify potential risks early, communicate clearly, and drive timely resolution when technical or delivery challenges arise.
- Measure and Drive Success: Define and track success metrics such as performance outcomes, adoption milestones, and customer value indicators.
- Continuously Improve Outcomes: Identify friction points or inefficiencies in customer deployments and recommend improvements to increase performance, reliability, and impact.
What You Bring
- Technical Background: Degree in Computer Science, Engineering, or a related discipline — or equivalent practical experience.
- Relevant Experience: 5+ years in technical account management, technical program management, or solutions delivery roles, ideally within cloud infrastructure, HPC, or AI/ML environments.
- Technical Capability: Working knowledge of cloud-native technologies, container platforms, Kubernetes, GPU-accelerated workloads, and distributed systems.
- Customer & Stakeholder Leadership: Proven ability to lead technical conversations with senior stakeholders, build alignment, and drive customer adoption in complex environments.
- Program & Delivery Skills: Strong organisational and execution capability, with experience managing multiple workstreams and stakeholder groups.
- Communication Strength: Able to clearly communicate technical concepts to varied audiences, from hands-on engineers through to executive leadership.
Technical Account Manager in Slough employer: iDPP
Contact Detail:
iDPP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in a Technical Account Manager role. You never know where a casual chat might lead!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical background and relevant experience. Share specific examples of how you've helped customers adopt and optimise tech solutions.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how you can add value as a Technical Account Manager.
✨Tip Number 4
Prepare for interviews by brushing up on your communication skills. Practice explaining complex technical concepts in simple terms. Remember, you’ll need to engage with both technical teams and senior stakeholders, so being clear and concise is key!
We think you need these skills to ace Technical Account Manager in Slough
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical background and relevant experience in your application. We want to see how your skills align with the role of a Technical Account Manager, especially in areas like AI/ML and cloud infrastructure.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that communicate your qualifications without unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at iDPP
✨Know Your Tech Inside Out
As a Technical Account Manager, you’ll need to demonstrate a solid understanding of AI/ML, HPC, and cloud-native technologies. Brush up on the latest trends and be ready to discuss how these technologies can solve real-world problems for clients.
✨Showcase Your Customer Engagement Skills
Prepare examples that highlight your experience in building long-term relationships with customers. Think about times when you successfully translated technical requirements into practical solutions and how you managed stakeholder expectations.
✨Be Ready to Discuss Program Execution
Expect questions about how you’ve coordinated complex initiatives in the past. Have specific examples ready that showcase your organisational skills and ability to keep multiple workstreams aligned and on track.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You’ll likely encounter a range of audiences during the interview, so being able to adapt your communication style is key. Prepare to discuss how you’ve effectively communicated with both technical teams and executive leadership.
