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- Tasks: Design seamless customer experiences in the telecommunications sector and lead service improvement initiatives.
- Company: Global telecommunications leader focused on innovation and customer satisfaction.
- Benefits: Competitive pay, hybrid working model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and agile methodologies.
- Why this job: Shape the future of telecom services and make a real difference in customer experiences.
- Qualifications: Experience in telecommunications and a strong portfolio in service design.
The predicted salary is between 50000 - 65000 £ per year.
A global Telecommunications client is looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. This is an opportunity to work on complex, large-scale services spanning both fixed and mobile connectivity.
Key Responsibilities
- Lead the design of end-to-end services across digital and operational touchpoints
- Translate complex technical and business requirements into intuitive, user-centred service experiences
- Collaborate closely with cross-functional teams including product, engineering, and network specialists
- Map customer journeys, identify pain points, and drive continuous service improvement
- Facilitate workshops and stakeholder sessions to align on service vision and outcomes
- Ensure service design aligns with business goals, technical constraints, and customer needs
Required Experience & Skills
- Proven experience working within a telecommunications (Telco) environment
- Strong background as a Senior Service Designer, with a portfolio demonstrating impactful service improvements
- Solid understanding of fixed connectivity services (e.g., broadband, fibre, leased lines)
- Strong knowledge of mobile networks, including hands-on experience or understanding of APN (Access Point Name) configurations
- Experience working with complex systems and integrating multiple service layers
- Excellent stakeholder management and communication skills
Desirable
- Experience working in large-scale or enterprise environments
- Familiarity with network infrastructure and telecom architecture
- Experience in agile delivery environments
Up to £500 per day outside IR35 Newbury - Hybrid working
Service Designer employer: idpp
Contact Detail:
idpp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecommunications field. Attend industry events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects, especially those related to telecommunications. Make sure it’s easy to navigate and visually appealing. This is your chance to demonstrate how you can translate complex requirements into user-centred experiences.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions with a friend or mentor. Focus on articulating your experience with customer journeys and service improvements. The more comfortable you are discussing your work, the more confident you'll feel during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you. Tailor your application to highlight your experience in the telco space and how you can contribute to shaping seamless customer experiences. Let’s get you that job!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Designer role. Highlight your experience in telecommunications and showcase your portfolio that demonstrates impactful service improvements. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience with end-to-end service design and how you've tackled complex systems in the past. Let us know what excites you about working with our global telecommunications client!
Showcase Your Collaboration Skills: Since this role involves working closely with cross-functional teams, make sure to highlight your collaboration skills. Share examples of how you've facilitated workshops or aligned stakeholders on service vision and outcomes. We love seeing teamwork in action!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do at StudySmarter!
How to prepare for a job interview at idpp
✨Know Your Stuff
Make sure you brush up on your telecommunications knowledge, especially around fixed and mobile connectivity. Be ready to discuss specific projects from your portfolio that showcase your experience as a Senior Service Designer.
✨Map Out Customer Journeys
Prepare to talk about how you've mapped customer journeys in the past. Think of examples where you identified pain points and implemented service improvements. This will show your ability to translate complex requirements into user-centred experiences.
✨Collaborate Like a Pro
Since you'll be working with cross-functional teams, think of instances where you've successfully collaborated with product, engineering, or network specialists. Highlight your communication skills and how you align different stakeholders on service vision.
✨Show Your Agile Side
If you've worked in agile environments, be sure to mention it! Discuss how you’ve adapted to changes quickly and facilitated workshops or sessions to drive service design outcomes. This will demonstrate your flexibility and proactive approach.