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- Tasks: Design seamless customer experiences in the telecommunications sector and lead service improvement initiatives.
- Company: Global telecommunications leader with a focus on innovation and collaboration.
- Benefits: Competitive pay, hybrid working model, and opportunities for professional growth.
- Other info: Join a dynamic team and work on large-scale projects that impact millions.
- Why this job: Shape the future of telecom services and make a real difference in customer satisfaction.
- Qualifications: Experience in telecommunications and a strong portfolio in service design.
A global Telecommunications client is looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. This is an opportunity to work on complex, large-scale services spanning both fixed and mobile connectivity.
Key Responsibilities
- Lead the design of end-to-end services across digital and operational touchpoints
- Translate complex technical and business requirements into intuitive, user-centred service experiences
- Collaborate closely with cross-functional teams including product, engineering, and network specialists
- Map customer journeys, identify pain points, and drive continuous service improvement
- Facilitate workshops and stakeholder sessions to align on service vision and outcomes
- Ensure service design aligns with business goals, technical constraints, and customer needs
Required Experience & Skills
- Proven experience working within a telecommunications (Telco) environment
- Strong background as a Senior Service Designer, with a portfolio demonstrating impactful service improvements
- Solid understanding of fixed connectivity services (e.g., broadband, fibre, leased lines)
- Strong knowledge of mobile networks, including hands-on experience or understanding of APN (Access Point Name) configurations
- Experience working with complex systems and integrating multiple service layers
- Excellent stakeholder management and communication skills
Desirable
- Experience working in large-scale or enterprise environments
- Familiarity with network infrastructure and telecom architecture
- Experience in agile delivery environments
Service Design Architect in Newbury employer: idpp
Contact Detail:
idpp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Architect in Newbury
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecommunications industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your next big opportunity!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and showcases your ability to translate complex requirements into user-friendly experiences. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of both fixed and mobile connectivity services. Be ready to discuss how you've tackled challenges in previous roles and how you can apply that experience to the new position. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for talented individuals like you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace Service Design Architect in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Design Architect. Highlight your experience in telecommunications and any relevant projects that showcase your skills in designing end-to-end services.
Showcase Your Portfolio: Include a link to your portfolio that demonstrates your impactful service improvements. We want to see how you've translated complex requirements into user-centred experiences, so make it easy for us to find your best work!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your experience with fixed and mobile connectivity services, and how you've collaborated with cross-functional teams to drive service improvement.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at idpp
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications, especially fixed and mobile connectivity services. Be ready to discuss specific projects from your portfolio that showcase your experience in service design and how you've improved customer experiences.
✨Map It Out
Prepare to talk about customer journeys and how you've identified pain points in previous roles. Bring examples of how you've facilitated workshops or stakeholder sessions to align on service vision and outcomes, as this will demonstrate your collaborative skills.
✨Speak Their Language
Familiarise yourself with the technical jargon related to APN configurations and network infrastructure. Being able to communicate effectively with product, engineering, and network specialists will show that you can bridge the gap between technical and user-centred design.
✨Show Your Agile Side
If you've worked in agile environments, be prepared to share how you've adapted your service design processes to fit within those frameworks. Highlight any experience you have with large-scale projects, as this will resonate well with the interviewers.