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For Companies At a Glance
- Tasks: Build strong relationships with key customers and guide them in adopting cutting-edge technologies.
- Company: Dynamic tech company at the forefront of AI/ML and cloud solutions.
- Benefits: Attractive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be a vital part of innovative projects that shape the future of technology.
- Qualifications: 5+ years in technical account management and a degree in a related field.
- Other info: Join a collaborative team focused on delivering exceptional customer experiences.
The predicted salary is between 120000 - 180000 £ per year.
Location: Central London, UK
Working Pattern: Hybrid – 3 days onsite
Salary: £150,000 – £200,000 base
Role Overview
As a Technical Account Manager within the Customer Support function, you will serve as the primary technical partner for a portfolio of key customers. Your focus will be helping organisations successfully adopt, scale, and optimise AI/ML, HPC, and other compute-intensive workloads on the platform. This role combines strong technical understanding with program leadership and customer engagement, ensuring clients achieve both immediate value and long-term operational success.
What You’ll Do
- Own the Technical Relationship: Develop trusted, long-term partnerships with customers and act as their primary point of contact for technical guidance, platform adoption, and value delivery.
- Translate Requirements into Practical Solutions: Work closely with customers to understand workload needs across AI/ML, rendering, and simulation use cases, and map these to scalable, production-ready architectures.
- Lead Customer Program Execution: Coordinate complex customer initiatives from onboarding and capacity planning through optimisation and growth, keeping stakeholders aligned throughout.
- Connect Customer Needs with Product Direction: Bring structured customer feedback and real-world use cases into conversations with Product and Engineering teams to help shape platform evolution.
- Enable Cross-Functional Delivery: Partner with engineering, product, operations, support, and sales teams to deliver a smooth and consistent customer experience.
- Proactively Manage Risk and Issues: Identify potential risks early, communicate clearly, and drive timely resolution when technical or delivery challenges arise.
- Measure and Drive Success: Define and track success metrics such as performance outcomes, adoption milestones, and customer value indicators.
- Continuously Improve Outcomes: Identify friction points or inefficiencies in customer deployments and recommend improvements to increase performance, reliability, and impact.
What You Bring
- Technical Background: Degree in Computer Science, Engineering, or a related discipline — or equivalent practical experience.
- Relevant Experience: 5+ years in technical account management, technical program management, or solutions delivery roles, ideally within cloud infrastructure, HPC, or AI/ML environments.
- Technical Capability: Working knowledge of cloud-native technologies, container platforms, Kubernetes, GPU-accelerated workloads, and distributed systems.
- Customer & Stakeholder Leadership: Proven ability to lead technical conversations with senior stakeholders, build alignment, and drive customer adoption in complex environments.
- Program & Delivery Skills: Strong organisational and execution capability, with experience managing multiple workstreams and stakeholder groups.
- Communication Strength: Able to clearly communicate technical concepts to varied audiences, from hands-on engineers through to executive leadership.
Technical Account Manager in London employer: iDPP
Contact Detail:
iDPP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in account management or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios you might face as a Technical Account Manager. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to manage risks and drive success for clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technical Account Manager role. Highlight your experience with AI/ML, HPC, and cloud technologies. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills can help our customers succeed. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills: Don’t hold back on your technical expertise! Make sure to mention your knowledge of cloud-native technologies, Kubernetes, and any relevant projects you've worked on. We love seeing practical examples of your capabilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at iDPP
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid understanding of AI/ML, HPC, and cloud-native technologies. Brush up on your knowledge of Kubernetes, GPU workloads, and distributed systems. Be ready to discuss how these technologies can solve real-world problems for clients.
✨Showcase Your Customer Engagement Skills
This role is all about building relationships. Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to translate technical jargon into practical solutions that resonate with stakeholders at all levels.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical customer issues or lead a project. Think through potential scenarios where you might need to manage risks or drive adoption. Practising these responses will help you articulate your thought process clearly during the interview.
✨Align with Company Values
Research the company’s mission and values. Be prepared to discuss how your personal values align with theirs, especially regarding customer success and continuous improvement. This shows that you're not just a fit for the role, but also for the company culture.
