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- Tasks: Design seamless customer experiences in the telecommunications sector and lead service improvement initiatives.
- Company: Global telecommunications leader focused on innovation and customer satisfaction.
- Benefits: Competitive pay, hybrid working model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on agile delivery and stakeholder engagement.
- Why this job: Shape the future of telecom services and make a real difference in customer experiences.
- Qualifications: Experience in telecommunications and a strong portfolio in service design.
A global Telecommunications client is looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. This is an opportunity to work on complex, large-scale services spanning both fixed and mobile connectivity.
Key Responsibilities
- Lead the design of end-to-end services across digital and operational touchpoints
- Translate complex technical and business requirements into intuitive, user-centred service experiences
- Collaborate closely with cross-functional teams including product, engineering, and network specialists
- Map customer journeys, identify pain points, and drive continuous service improvement
- Facilitate workshops and stakeholder sessions to align on service vision and outcomes
- Ensure service design aligns with business goals, technical constraints, and customer needs
Required Experience & Skills
- Proven experience working within a telecommunications (Telco) environment
- Strong background as a Senior Service Designer, with a portfolio demonstrating impactful service improvements
- Solid understanding of fixed connectivity services (e.g., broadband, fibre, leased lines)
- Strong knowledge of mobile networks, including hands-on experience or understanding of APN (Access Point Name) configurations
- Experience working with complex systems and integrating multiple service layers
- Excellent stakeholder management and communication skills
Desirable
- Experience working in large-scale or enterprise environments
- Familiarity with network infrastructure and telecom architecture
- Experience in agile delivery environments
Up to £500 per day outside IR35
Newbury - Hybrid working
Service Designer in London employer: idpp
Contact Detail:
idpp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecommunications industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your portfolio! As a Senior Service Designer, your work speaks volumes. Make sure you have a well-organised portfolio that highlights your best projects and the impact they had. We recommend tailoring it to showcase your experience in telco services specifically.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and telecommunications. Think about how you can demonstrate your problem-solving skills and your ability to collaborate with cross-functional teams. We suggest doing mock interviews with friends or using online resources to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge, as we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Service Designer in London
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your experience in the telecommunications sector. We want to see how you've tackled complex service design challenges and improved customer experiences. Use specific examples from your portfolio to back up your claims!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Focus on the skills and experiences that align with the Senior Service Designer role, especially around end-to-end service design.
Be Clear and Concise: When writing your application, clarity is key. We appreciate well-structured documents that get straight to the point. Avoid jargon unless it's relevant, and make sure your passion for service design shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at idpp
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications, especially fixed and mobile connectivity services. Be ready to discuss specific examples from your portfolio that showcase your experience as a Senior Service Designer.
✨Map It Out
Prepare to talk about customer journeys and how you've identified pain points in previous roles. Bring along any relevant maps or diagrams that illustrate your thought process and the improvements you've implemented.
✨Collaborate Like a Pro
Since this role involves working closely with cross-functional teams, think of examples where you've successfully collaborated with product, engineering, or network specialists. Highlight your communication skills and how they helped align service visions.
✨Stay Agile
Familiarise yourself with agile methodologies if you haven't already. Be prepared to discuss how you've adapted to changes in project scope or requirements in fast-paced environments, and how that has benefited your service design outcomes.