At a Glance
- Tasks: Provide top-notch support for Mac and Windows devices in a dynamic environment.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Be part of a vibrant team with a focus on continuous improvement.
- Why this job: Make a real difference by solving tech challenges and supporting users daily.
- Qualifications: Experience in L2 EUC support, especially with macOS and Microsoft 365.
The predicted salary is between 45000 - 45000 £ per year.
Support Hours: European/UK Business Hours
We are seeking an experienced L2 End User Computing (EUC) Support Engineer to provide high-quality operational and technical support across an enterprise endpoint environment. This role has a strong cross-platform focus, with a workload split of approximately 70% macOS and 30% Windows support. This is a hands-on contract role suited to someone with strong troubleshooting capability, deep Mac endpoint management experience, and a solid understanding of Microsoft 365 cloud environments.
Key Responsibilities
- Deliver L2 EUC Support across a multi-platform environment, primary focus on Apple hardware.
- Manage and support endpoints with a 70% Mac/30% Windows split, including mobile devices.
- Perform patch management and application updates across managed devices using platform-specific MDM tools.
- Handle application packaging and request-based deployments for both macOS and Windows.
- Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online.
- Escalate complex issues to L3 where required.
- Support operational stability, security compliance, and continuous improvement initiatives.
Technical Skills & Experience
- Proven experience in L2 EUC Support within enterprise environments, with a heavy emphasis on supporting macOS.
- Strong expertise in Endpoint Management (deep knowledge of macOS management tools like Jamf Pro, alongside Windows/mobile platforms).
- Experience with enterprise Mac deployment, Apple Business Manager (ABM), and macOS patch/life cycle management.
- Application packaging and deployment experience for both Apple and Windows ecosystems.
- Solid hands-on experience administering Microsoft 365 services and integrating Mac clients into a Microsoft cloud environment.
- Good understanding of identity and access management in Entra ID (Azure AD).
- Strong troubleshooting and incident resolution skills across both operating systems.
- Jamf certifications (e.g., Jamf Certified Tech or Admin).
- Experience in regulated or security-conscious environments.
- Familiarity with automation or scripting (Bash/Zsh for Mac or PowerShell for Windows).
Desktop Support Specialist employer: idpp
Join a dynamic and innovative team as a Desktop Support Specialist, where you will thrive in a collaborative work culture that values technical expertise and continuous learning. Our company offers competitive benefits, including flexible working hours and opportunities for professional development, all within a supportive environment that encourages growth and innovation. Located in the heart of the UK, we provide a unique opportunity to work with cutting-edge technology while contributing to a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what idpp values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges idpp might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at idpp!
✨Direct Apply to idpp
Let's not forget to apply directly through the idpp website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at idpp.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at idpp. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at idpp
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
