Service Transition Analyst in Bristol

Service Transition Analyst (Contract)

• Location:South West (Hybrid Aztec West / Bridgwater)
• Day Rate:£525 per day Inside ir35
• Contract Type:Contract
• Duration:6 Months

Overview

We are seeking an experiencedService Transition Analystto lead and support the design, transition, and continuous improvement of IT services within a complex, regulated environment. This role is critical in ensuring that new and changed services are delivered into operations effectively, meeting business needs, compliance requirements, and cost expectations.

You will act as a key interface between project delivery teams and IT operations, ensuring that all service introduction activities are completed to a high standard and aligned with best practice.

Key Responsibilities

• Lead theservice design and transitionactivities for new and existing IT services
• Act as theprimary interfacebetween project teams and IT operations for service acceptance
• Manage theService Introduction processacross a portfolio of projects
• Produce and maintainService Introduction Checklists, documentation, and acceptance criteria
• Ensure all services meetoperational readiness, including support models, SLAs, and documentation
• Create and presentservice acceptance proposalsto stakeholders
• Identify, assess, and mitigateservice risks
• Develop and maintainIT support models, service catalogues, and operational procedures
• Work with stakeholders to defineTotal Cost of Ownership (TCO)for services
• Ensure compliance withregulatory and governance requirements
• ProvideRAG status reportingand track service transition milestones
• Collaborate with technical teams to validatetest strategies, performance, and capacityprior to go-live
• Drivecontinuous improvement initiativesacross service transition and design processes

Key Skills & Experience

• Proven experience inIT Service Transition / Service Deliveryroles
• Strong understanding ofITIL frameworksand Service Management principles
• Experience withITSM tools(e.g. ServiceNow, JIRA)
• Experience working in bothAgile and Waterfallenvironments
• Strong knowledge ofservice design and operational readiness
• Experience defining and managingSLAs, OLAs, and support models
• Ability to managestakeholders across multiple teams and suppliers
• Strong analytical, documentation, and problem-solving skills
• Experience working in aregulated environmentis highly desirable

Key Competencies

• Excellentcommunication and stakeholder managementskills
• Ability tochallenge and influenceproject teams constructively
• Strongattention to detailand organisational skills
• Ability to work in afast-paced, high-pressure environment
• Proactive, self-managing, and delivery-focused

Additional Information

• This role requires close collaboration with internal teams and third-party suppliers
• You will play a key role in ensuring successfultransition of services into live operations
• Experience in large-scale programmes or complex environments is highly beneficial