At a Glance
- Tasks: Lead strategic partnerships with universities and drive student recruitment growth.
- Company: Global leader in international education services with a diverse team.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Join a purpose-driven organisation transforming lives through education.
- Why this job: Make a real impact on students' lives through education and global partnerships.
- Qualifications: Experience in partnership management and strong stakeholder relationship skills.
The predicted salary is between 60000 - 80000 £ per year.
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
At IDP, we partner with some of the world's leading universities to connect students with life-changing education opportunities. We're looking for an experienced professional to join us as Client Success Director to lead and grow relationships with our most strategic university partners across the UK and Ireland. This is a high-impact leadership role for a commercially minded individual who thrives on building executive-level relationships, driving growth, and delivering measurable outcomes.
Location: London (Hybrid)
What you'll do
- Lead and develop relationships with senior university stakeholders, including Pro Vice-Chancellors, Directors of International, and Recruitment leaders.
- Drive student recruitment growth, market share expansion, and long-term partnership value.
- Design and execute bespoke growth strategies aligned to institutional priorities.
- Identify opportunities to drive growth through bespoke initiatives, digital marketing, events, data, and admissions services.
- Maximise opportunities and remove barriers to recruitment success by influencing stakeholders internally and externally to solve complex challenges.
- Provide strategic oversight of partner performance, retention, renewal planning, and growth initiatives.
- Collaborate across internal teams around the world to ensure exceptional partner experience and delivery.
- Present performance insights and recommendations to senior leaders and executive stakeholders.
What you'll bring
- Significant experience in partnership management, client success, or key account management.
- In-depth understanding of UK Higher Education and International student recruitment, including policy influencing student flows.
- A proven track record managing complex, high-value strategic relationships.
- Experience influencing executive stakeholders within higher education or similarly complex environments.
- Strong commercial instincts and the ability to identify and unlock growth opportunities.
- Excellent communication, negotiation, and relationship-building capabilities.
- Experience working effectively across international matrix organisations and cross-functional teams.
- A data-led approach to decision-making and performance improvement.
- Curiosity and a problem-solving mindset.
You’ll join a purpose-driven organization that is transforming lives through education while working alongside talented teams across global markets. This role offers the opportunity to influence strategy, shape major partnerships, and make a tangible impact on student outcomes worldwide.
Client Success Director employer: IDP International Education Specialists
IDP International Education Specialists is an exceptional employer, offering a dynamic work culture in the heart of London that fosters innovation and collaboration. With a strong commitment to employee growth, we provide ample opportunities for professional development and career advancement, ensuring that our team members thrive in their roles. Join us to be part of a global network dedicated to operational excellence and high-quality service delivery in the education sector.
Contact Details:
IDP International Education Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Director
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IDP International Education Specialists. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IDP International Education Specialists before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Director
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IDP International Education Specialists:Your cover letter is your chance to shine! Tell us why you want to work at IDP International Education Specialists specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IDP International Education Specialists!
How to prepare for a job interview at IDP International Education Specialists
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
