Senior Client Success Manager

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

Drive Growth. Influence Strategy. Forge Impactful Partnerships.

At IDP Education, our mission is to connect students worldwide with transformative education experiences. We are currently seeking a highly motivated Senior Client Success Manager to champion strategic partnerships with a selective portfolio of prestigious university partners across the UK and Ireland. In this pivotal role, you will steer efforts to realise their international recruitment ambitions and amplify the benefits they gain from our collaboration.

This position offers an exciting opportunity for an experienced professional specializing in partnerships, account management, or client success. The successful candidate thrives in creating trusted stakeholder relationships, devising innovative growth strategies, and delivering measurable results that drive mutual success.

The role is based in London with flexible hybrid working arrangements, allowing a blend of face-to-face collaboration and remote productivity.

What you'll be doing

Responsibilities

• Taking full ownership of a portfolio of university partners, managing and growing these critical relationships with a focus on long-term collaboration.
• Building and nurturing trusted partnerships with senior leaders including Directors of International, Recruitment Directors, and key Marketing executives to align strategies and objectives.
• Developing comprehensive growth and engagement plans that not only boost student recruitment numbers but also increase market share and deepen partner engagement across multiple channels.
• Identifying and capitalizing on opportunities to expand services encompassing Student Placement programs, targeted Events, Digital Marketing campaigns, and Data & Insight offerings, tailoring approaches to partner needs.
• Designing and implementing bespoke initiatives and targeted campaigns that drive accelerated recruitment outcomes and enhance partner satisfaction.
• Collaborating seamlessly across multifunctional teams — including Marketing, Partnerships, Product Development, and Counselling leadership — ensuring integrated delivery of cutting-edge solutions that serve university demands.
• Leading contract renewal conversations by effectively demonstrating the strategic value, performance impact, and future growth opportunities of the partnership.

What we're looking for

• Extensive experience in client success management, strategic account management, or partnership leadership, particularly within education, recruitment, or related sectors.
• In-depth understanding of international student recruitment dynamics, with well-established knowledge of the UK and Ireland higher education landscapes.
• A proven history of successfully managing complex and high-profile client relationships, adept at influencing and collaborating with senior stakeholders to achieve shared objectives.
• Demonstrable success in delivering commercial growth, enhancing partner retention rates, and driving profitable commercial outcomes.
• Strong commercial acumen combined with the analytical ability to interpret market insights and translate them into actionable strategies that foster growth.
• Excellent communication skills, both written and verbal, with a talent for persuasive presentations, effective project management, and stakeholder engagement.
• A collaborative mindset and an ability to adapt communication styles to diverse cultural contexts, reinforcing inclusive partnership relationships.

Why join IDP

This is a unique opportunity to work with some of the UK's most recognised institutions, influence recruitment strategies on a global scale, and play a key role in helping students achieve their education goals.

If you're passionate about partnerships, growth, and making a real impact in international education, we'd love to hear from you.