At a Glance
- Tasks: Lead strategic partnerships with universities to boost student recruitment and engagement.
- Company: IDP, a global leader in international education services since 1969.
- Benefits: Hybrid work model, diverse culture, and opportunities for personal growth.
- Other info: Join a rapidly evolving team focused on innovation and inclusion.
- Why this job: Make a real impact in international education and help students achieve their dreams.
- Qualifications: Experience in client success, account management, and strategic partnerships.
The predicted salary is between 55000 - 65000 £ per year.
IDP is a trusted leader in international education services that helps people study abroad and achieve their goals.
As a key voice in the industry, IDP partners with educational institutions worldwide to connect them with the right students.
IDP also proudly co-owns IELTS, the world’s leading English language proficiency test.
Established in Australia in 1969, IDP now operates in over 60 countries.
While we’ve grown and evolved, our purpose remains the same: to empower people transform their lives through international education.
- Learn more at idp. com
- Senior Client Success Manager
- London | Hybrid
Are you a strategic relationship builder with a passion for partnership growth and higher education?
IDP , we're looking for a
Senior Client Success Manager to lead relationships with a portfolio of university partners across the UK and Ireland, helping them grow student recruitment, strengthen market share, and unlock greater value from their partnership with us.
- In This Role, You'l'l
- Own and grow strategic university partnerships across the UK & Ireland.
- Influence senior stakeholders including Directors of International, Recruitment Directors, and Marketing leaders.
- Develop data-driven growth plans that deliver measurable recruitment outcomes.
- Lead innovative initiatives, campaigns, and engagement strategies to accelerate enrolment growth.
- Drive renewals and retention, through partner support, performance and satisfaction
- Collaborate with global teams to deliver exceptional partner experiences and outcomes.
We're looking for someone with a strong background in client success, strategic account management, partnerships, and international education who can navigate complexity, influence at senior levels, and consistently deliver results.
Why join IDP
This is a unique opportunity to work with some of the UK's most recognised institutions, influence recruitment strategies on a global scale, and play a key role in helping students achieve their education goals.
If you're passionate about partnerships, growth, and making a real impact in international education, we'd love to hear from you.
Combine strategic thinking, commercial impact, and meaningful partnerships in a role that helps transform students' futures.
Looking for a
Senior Client Success Manager to lead strategic relationships with a portfolio of university partners across the UK and Ireland, helping them achieve their international recruitment ambitions and maximise the impact of their partnership with IDP.
This is an exciting opportunity for an experienced partnerships, account management, or client success professional who thrives on building trusted stakeholder relationships, developing growth strategies, and delivering measurable outcomes.
Our people are always at the forefront of what we do.
We strive to provide workplaces that are truly diverse and representative of the communities that we work in, so our people feel empowered to bring their best and authentic selves to work.
We are focused on continuing to build a culture of inclusion and belonging by providing a safe work environment where all our people are encouraged to excel, be agile and creative, and seek new ways to solve meaningful problems.
We are evolving rapidly.
This is an exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and a creating a connected world.
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Senior Client Success Manager employer: IDP Education Ltd
IDP Connect Ltd is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets integrity. With a strong focus on employee development and collaboration, you will have access to numerous growth opportunities while working alongside a global team dedicated to maintaining the highest standards in test security. The company fosters a culture of inclusivity and support, ensuring that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IDP Education Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IDP Education Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IDP Education Ltd:Your cover letter is your chance to shine! Tell us why you want to work at IDP Education Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IDP Education Ltd!
How to prepare for a job interview at IDP Education Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
