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- Tasks: Support customers with inquiries, product guidance, and administrative tasks.
- Company: Join Idox Geospatial, a dynamic company focused on customer satisfaction.
- Benefits: Mentoring, career development, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences and learning new skills.
- Qualifications: Some customer service experience and a willingness to learn.
- Other info: Exciting opportunities for growth and involvement in project management.
The predicted salary is between 30000 - 42000 £ per year.
This is a fantastic opportunity for individuals with some customer service experience to join our Customer Operations team in a varied and enriched role, with great opportunities to train further and build a career with Idox. You will be joining a team with well-established colleagues, able to support you to make your mark quickly. We are particularly keen to hear from candidates able to start quickly, with a level head and a keenness to learn.
Reporting directly to the Head of Operations, the role's key focus is ensuring customer satisfaction. The team prides itself on responding to all inbound enquiries in line with business process policies and SLAs. This involves direct engagement with the customer which will include building product quotations, technical and administrative support, website walk-throughs, product guidance and licensing advice.
Project management has recently joined the function of the Operations team. This has provided an exciting new opportunity for us to support our project managers with delivery. We will also be getting more involved with the administration of project management systems. This role also provides central purchasing support across the division, as well as administrative support to the Sales team and occasionally to the Exec team.
Idox will provide the mentoring and development you need to succeed as a member of our team, so that you can apply your existing expertise to support our customers. You will be involved in capturing opportunities for improvement, insights and intelligence from customers. Communicating these back to the business so we can provide the best possible experience for our customers is key.
Customer Support Executive, Idox Geospatial in Theale employer: Idox plc
Contact Detail:
Idox plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive, Idox Geospatial in Theale
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Idox Geospatial. Understand their products and services, and think about how your customer service experience can add value. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves direct engagement with customers, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show your eagerness to learn! During your interview, highlight your willingness to take on new challenges and learn from your colleagues. Mention any relevant training or courses you've taken, as this shows you're proactive about your professional development.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and enthusiasm, so don’t hesitate to submit your application through the Idox careers page.
We think you need these skills to ace Customer Support Executive, Idox Geospatial in Theale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service experience you have, as this is key for the Customer Support Executive role.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Mention specific aspects of Idox Geospatial that excite you and how you can contribute to the team.
Showcase Your Communication Skills: Since you'll be engaging directly with customers, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure there are no typos or grammatical errors.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Idox plc
✨Know Your Customer Service Basics
Brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled customer inquiries or resolved issues in the past. This will show that you understand the importance of customer satisfaction, which is key for the role.
✨Familiarise Yourself with Idox Geospatial
Do some research on Idox and its geospatial products. Understanding their offerings will help you answer questions more effectively and demonstrate your enthusiasm for the company. Plus, it’ll give you a leg up when discussing how you can contribute to their customer operations team.
✨Prepare for Technical Questions
Since the role involves providing technical support, be prepared to answer questions related to product guidance and licensing advice. Think about common issues customers might face and how you would address them. This shows you're proactive and ready to tackle challenges head-on.
✨Show Your Willingness to Learn
Idox values candidates who are keen to learn and grow. During the interview, express your eagerness to develop your skills further and take on new responsibilities. Mention any relevant training or courses you’re interested in, as this will highlight your commitment to personal and professional growth.
