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- Tasks: Support customers with inquiries, product guidance, and administrative tasks.
- Company: Join Idox Geospatial, a dynamic company focused on customer satisfaction.
- Benefits: Mentoring, career development, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences and supporting project management.
- Qualifications: Some customer service experience and a willingness to learn.
- Other info: Exciting opportunities for growth in a collaborative team.
The predicted salary is between 30000 - 42000 £ per year.
This is a fantastic opportunity for individuals with some customer service experience to join our Customer Operations team in a varied and enriched role, with great opportunities to train further and build a career with Idox. You will be joining a team with well-established colleagues, able to support you to make your mark quickly. We are particularly keen to hear from candidates able to start quickly, with a level head and a keenness to learn.
Reporting directly to the Head of Operations, the role's key focus is ensuring customer satisfaction. The team prides itself on responding to all inbound enquiries in line with business process policies and SLAs. This involves direct engagement with the customer which will include:
- Building product quotations
- Technical and administrative support
- Website walk-throughs
- Product guidance and licensing advice
Project management has recently joined the function of the Operations team. This has provided an exciting new opportunity for us to support our project managers with delivery. We will also be getting more involved with the administration of project management systems. This role also provides central purchasing support across the division, as well as administrative support to the Sales team and occasionally to the Exec team.
Idox will provide the mentoring and development you need to succeed as a member of our team, so that you can apply your existing expertise to support our customers. You will be involved in capturing opportunities for improvement, insights and intelligence from customers. Communicating these back to the business so we can provide the best possible experience for our customers is key.
Customer Support Executive, Idox Geospatial in Reading employer: Idox plc
Contact Detail:
Idox plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive, Idox Geospatial in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Idox Geospatial. Understand their products and services, and think about how your customer service experience can add value. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Support Executive, you'll need to engage with customers directly. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show your eagerness to learn! During your interview, highlight your willingness to pick up new skills and adapt quickly. Mention any relevant training or courses you've taken, and express your excitement about the opportunities for development at Idox.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are keen to join us. It shows initiative and makes it easier for us to track your application. Plus, you’ll get all the latest updates on the hiring process!
We think you need these skills to ace Customer Support Executive, Idox Geospatial in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Support Executive role. Highlight any customer service experience you have, and don’t forget to mention your ability to learn quickly and adapt!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Idox Geospatial and how you can contribute to customer satisfaction. Keep it friendly and professional, just like we do!
Showcase Your Communication Skills: Since this role involves direct engagement with customers, make sure to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've helped a customer in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Idox plc
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about how you've handled difficult situations or gone the extra mile for a customer. This will show that you understand the importance of customer satisfaction, which is key for this role.
✨Familiarise Yourself with Idox Geospatial
Do some research on Idox and its geospatial products. Understanding their offerings will help you answer questions more confidently and demonstrate your genuine interest in the company. Plus, it’ll give you a leg up when discussing how you can contribute to their customer operations team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific customer inquiries or challenges. Practising these responses will help you articulate your thought process and problem-solving skills effectively.
✨Show Your Willingness to Learn
Since the role involves training and development, express your eagerness to learn and grow within the company. Share examples of how you've embraced learning opportunities in the past, and be ready to discuss how you plan to continue developing your skills in this new position.
