Onboarding Consultant (Idox Public Protection)

We are seeking experienced users of Idox Software to join our team of Onboarding Consultants, supporting Local Authorities across the UK as they implement and adopt Idox Cloud solutions. This is an opportunity to help guide new customers through setup and configuration to best practice, shaping how they use our software to deliver public services efficiently and effectively.

In this customer-facing role, you’ll work closely with clients, project managers and technical specialists to ensure smooth, successful software implementations. You’ll apply your first-hand understanding of how Local Authorities operate alongside product knowledge and consultancy skills to deliver a great onboarding experience for every customer. You’ll build strong customer relationships, manage a portfolio of onboarding projects, and coordinate with teams across Idox to achieve outstanding results.

We’re looking for a self-sufficient, detail-oriented professional who thrives on delivering high-quality outcomes. You’ll embody our values of Responsibility, Integrity and Excellence in everything you do. This is your opportunity to make a wider impact – helping Local Authorities across the UK to modernise services, improve efficiency and deliver better outcomes for communities.

Key Responsibilities

• Deliver defined work packages to support customers in setting up and configuring their new software solution.
• Collaborate with the Idox Cloud Project Manager to advise on project approach, timescales, progress and risks.
• Share product and configuration expertise to help customers to become self-sufficient in using their system.
• Deliver hands on training and workshops, sharing knowledge and expertise.
• Work closely with teams across Idox Professional Services to ensure smooth implementation and rapid issue resolution.
• Act as a trusted advisor to customers, helping them make confident, informed decisions.
• Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection.
• Share knowledge and best practices with colleagues, supporting cross-skilling and team development.
• Contribute to the continuous improvement across onboarding and wider professional services delivery processes.

To be successful, you should bring:

• Hands‑on experience using Idox software solutions (or similar Local Authority).
• A good understanding of Council processes in areas such as in Public Protection or Regulatory Services.
• Previous experience in software consultancy and/or training.
• A strong problem-solving mindset and consultative approach to solution delivery.
• The ability to influence stakeholders and collaborate effectively across teams.
• Proven experience building and maintaining positive customer relationships.
• The confidence to manage multiple projects and customers simultaneously with care and attention to detail.
• Excellent written, listening, and verbal communication skills.
• High levels of commitment, professionalism, and passion for delivering service excellence.
• Experience in data migration activities.
• Knowledge of the Idox implementation processes and methodologies.

We recruit and reward employees based on capability and performance – regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, educational background, origin, religion or physical ability. Each office location worldwide is free to respond to local needs to create a culturally sensitive workplace for everyone. In doing so, we want every employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.