Onboarding Consultant

We are seeking experienced users of Idox Software to join our team of Onboarding Consultants, supporting Local Authorities across the UK as they implement and adopt Idox Cloud solutions. This is an opportunity to help guide new customers through setup and configuration to best practice, shaping how they use our software to deliver public services efficiently and effectively.

In this customer-facing role, you’ll work closely with clients, project managers and technical specialists to ensure smooth, successful software implementations. You’ll apply your first-hand understanding of how Local Authorities operate alongside product knowledge and consultancy skills to deliver a great onboarding experience for every customer. You’ll build strong customer relationships, manage a portfolio of onboarding projects, and coordinate with teams across Idox to achieve outstanding results. We’re looking for a self-sufficient, detail-oriented professional who thrives on delivering high-quality outcomes. You’ll embody our values of Responsibility, Integrity and Excellence in everything you do. This is your opportunity to make a wider impact – helping Local Authorities across the UK to modernise services, improve efficiency and deliver better outcomes for communities.

Key responsibilities

• Deliver defined work packages to support customers in setting up and configuring their new software solution
• Collaborate with the Idox Cloud Project Manager to advise on project approach, timescales, progress and risks
• Share product and configuration expertise to help customers to become self-sufficient in using their system
• Deliver hands-on training and workshops, sharing knowledge and expertise
• Work closely with teams across Idox Professional Services to ensure smooth implementation and rapid issue resolution
• Act as a trusted advisor to customers, helping them make confident, informed decisions
• Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection
• Share knowledge and best practices with colleagues, supporting cross-skilling and team development
• Contribute to the continuous improvement across onboarding and wider professional services delivery processes.

To be successful, you should bring

• Hands-on experience using Idox software solutions (or similar Local Authority)
• A good understanding of Council processes in areas such as in Public Protection or Regulatory Services
• Previous experience in software consultancy and/or training
• A strong problem-solving mindset and consultative approach to solution delivery
• The ability to influence stakeholders and collaborate effectively across teams
• Proven experience building and maintaining positive customer relationships
• The confidence to manage multiple projects and customers simultaneously with care and attention to detail
• Excellent written, listening, and verbal communication skills
• High levels of commitment, professionalism, and passion for delivering service excellence
• Experience in data migration activities
• Knowledge of the Idox implementation processes and methodologies

About Idox

Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments. Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.

We employ 700+ staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.

Our Culture

We are ambitious in working together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. Idox is a company where we can all be ourselves and succeed on merit, where we respect all our employees, customers and communities in which we live, work and are a part of. We recruit and reward employees based on capability and performance – regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. Each office location worldwide, is free to respond to local needs to create a culturally sensitive workplace for everyone. In doing so, we want every employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

We recognise that for individuals, the opportunity to work flexibly can enable them to achieve a better work-life balance along with a greater sense of responsibility, ownership and control of their working life. During the pandemic, all our employees successfully transitioned to remote working and we are open to conversations on work patterns to suit our employees’ needs such as changes to working times, part time working, term time working, 9-day fortnight. We are proud to be a flexible employer enabling effective hybrid working for our employees.

Privacy notice

As part of the recruitment process, we will collect data about you in a variety of ways including the information you would normally include in a CV or a job application cover letter, or notes made by our recruiting officers during a recruitment interview. Please read our Recruitment Data Privacy Policy here: https://www.idoxgroup.com/policies

Please note successful applicants will need to satisfy the necessary background verification as a standard part of hiring process. This is in order to help us make safer recruitment decisions and prevent unsuitable people from working with access to personal and sensitive data.