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- Tasks: Provide hands-on IT support and resolve internal customer queries.
- Company: Join Idox plc, a dynamic company focused on IT solutions.
- Benefits: Gain valuable experience in a supportive team environment.
- Why this job: Kickstart your IT career while making a real difference.
- Qualifications: Problem-solving skills and some hands-on IT support experience.
- Other info: Opportunity to learn and grow within a collaborative team.
The predicted salary is between 24000 - 36000 £ per year.
The Corporate IT Support team exists to provide the first point of contact for all internal customer IT support queries for Idox plc. We are looking for a talented, hands-on IT specialist to join our team, with a view to building a career in IT Support. You will need an aptitude for problem solving, be able to quickly get to the root of a problem, and either resolve it or escalate to a specialist.
The role involves keeping a record of all incoming support requests, ensuring all key information is logged accurately before assigning a request. You will be expected to progress queries and keep the customer informed until each request has been satisfactorily resolved. Maintain the IT equipment inventory, equipment stock levels and organise delivery of equipment to Idox staff when required.
We would like the post-holder to arrive with an innate ability to provide ‘hands-on’ support, and ideally have experience of a busy customer help-desk environment. You’ll develop your own unique responsibilities but be expected to assist and learn from the other members of the Corporate IT Support team with problem resolution.
Responsibilities- Record all incoming IT support requests, ensuring key information is logged before assignment.
- Progress queries and keep the customer informed until resolution.
- Maintain the IT equipment inventory and stock levels.
- Organise delivery of equipment to Idox staff when required.
- Provide hands-on IT support and collaborate with the Corporate IT Support team to resolve problems.
- Aptitude for problem solving and the ability to quickly identify root causes.
- Hands-on IT support experience, ideally in a busy customer help-desk environment.
- Willingness to learn from and assist other team members in problem resolution.
IT Helpdesk Technician in Glasgow employer: Idox plc
Contact Detail:
Idox plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Practice your problem-solving skills! Since the role is all about resolving IT issues, try simulating common helpdesk scenarios with friends or through online platforms. This will help you feel more confident during interviews.
✨Tip Number 3
Be proactive! If you see a job posting that excites you, don’t just apply through the usual channels. Reach out directly to the team via LinkedIn or our website to express your enthusiasm and ask any questions you might have.
✨Tip Number 4
Show off your hands-on experience! During interviews, share specific examples of how you've tackled IT problems in the past. Highlight your ability to keep customers informed and satisfied throughout the resolution process.
We think you need these skills to ace IT Helpdesk Technician in Glasgow
Some tips for your application 🫡
Show Your Problem-Solving Skills: When writing your application, make sure to highlight your knack for problem-solving. We love candidates who can quickly identify issues and come up with solutions, so share any relevant experiences that showcase this talent.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Make sure to customise your application for the IT Helpdesk Technician role. Mention specific responsibilities from the job description and relate them to your own experiences. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Idox plc
✨Know Your Tech
Brush up on your technical knowledge related to IT support. Familiarise yourself with common issues and solutions that arise in a helpdesk environment. This will not only help you answer questions confidently but also demonstrate your hands-on experience.
✨Showcase Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved IT issues. Be ready to explain your thought process and how you identified the root cause. This will highlight your aptitude for problem-solving, which is crucial for the role.
✨Customer Communication is Key
Practice how you would communicate with customers during support queries. Emphasise your ability to keep them informed throughout the resolution process. Good communication skills can set you apart from other candidates.
✨Team Player Attitude
Be prepared to discuss how you work within a team. Share instances where you've collaborated with colleagues to solve problems or improve processes. This shows your willingness to learn and assist others, which is essential for the Corporate IT Support team.
