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- Tasks: Provide 1st Line IT Helpdesk support via phone and email, logging requests and managing equipment.
- Company: Leading IT services company in Glasgow with a focus on collaboration.
- Benefits: Career growth opportunities, hands-on experience, and a supportive team environment.
- Why this job: Kickstart your IT career while helping others solve tech issues every day.
- Qualifications: Knowledge of Windows and Mac OS, problem-solving skills, and helpdesk experience.
The predicted salary is between 30000 - 42000 £ per year.
A prominent IT services company in Glasgow seeks a hands-on IT specialist for 1st Line IT Helpdesk support. The role requires providing front-line assistance via telephone and email, logging support requests, and maintaining the equipment inventory.
Ideal candidates will have:
- Good knowledge of Windows and Mac OS
- Problem-solving skills
- Previous helpdesk experience
This position offers opportunities to build a career in IT support within a collaborative environment.
Hybrid IT Helpdesk Technician | Frontline Support in Glasgow employer: Idox plc
Contact Detail:
Idox plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Helpdesk Technician | Frontline Support in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common helpdesk scenarios and how you'd tackle them. This will boost your confidence and show employers you’re ready for front-line support.
✨Tip Number 3
Show off your skills! If you’ve got experience with Windows and Mac OS, be sure to highlight that in conversations. Share specific examples of how you’ve solved problems in the past to impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that IT helpdesk role.
We think you need these skills to ace Hybrid IT Helpdesk Technician | Frontline Support in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Mac OS, as well as any previous helpdesk roles. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and find solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Idox plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Mac OS. Be ready to discuss common issues users face and how you would troubleshoot them. This shows that you’re not just familiar with the systems, but you can also think on your feet.
✨Practice Your Communication Skills
Since this role involves providing support via phone and email, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend where you explain how to fix a common IT issue. Clear communication is key!
✨Showcase Your Problem-Solving Skills
Prepare examples from your previous helpdesk experience where you successfully resolved a tricky issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle challenges effectively.
✨Familiarise Yourself with the Company
Do a bit of research on the IT services company you're interviewing with. Understand their values, culture, and any recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
