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For Companies At a Glance
- Tasks: Manage customer inquiries, build product quotations, and provide technical support.
- Company: Leading software company in Farnborough with a focus on customer satisfaction.
- Benefits: Mentoring opportunities and career development in a supportive environment.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Some customer service experience and strong communication skills.
- Other info: Great chance to grow your career in a thriving tech industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading software company in Farnborough is seeking a Customer Support Executive to join its Customer Operations team. This role involves ensuring customer satisfaction by managing inquiries, building product quotations, and providing technical support.
Ideal candidates will have some customer service experience and strong communication skills. The position offers opportunities for mentoring and career development.
Customer Support & Solutions Executive in Farnborough employer: Idox plc
Contact Detail:
Idox plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Solutions Executive in Farnborough
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially those related to customer support. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support & Solutions Executive in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the role of a Customer Support Executive, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how you can contribute to our team. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've handled customer inquiries or technical issues in the past. We’re looking for candidates who can think on their feet and provide effective solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Idox plc
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the company's products and services. Understanding how they work and their benefits will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlighting your problem-solving abilities and communication skills will demonstrate that you're a great fit for the Customer Support Executive position.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the team dynamics, mentoring opportunities, and career development paths. This shows that you’re not just interested in the job, but also in growing with the company.
✨Practice Active Listening
Make sure to listen carefully to the interviewer's questions and comments. Responding thoughtfully will not only help you provide better answers but also show that you value their input, which is crucial in a customer support role.
