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- Tasks: Support customers with inquiries, product guidance, and administrative tasks.
- Company: Join Idox, a supportive company focused on customer satisfaction.
- Benefits: Gain a Level 3 qualification, mentoring, and career development opportunities.
- Other info: Work in a dynamic team with established colleagues and growth potential.
- Why this job: Kickstart your career in customer service with hands-on experience and training.
- Qualifications: A keen attitude to learn and a level head are essential.
The predicted salary is between 18000 - 25000 £ per year.
This is a fantastic opportunity for individuals looking to start a career in customer service to join our Customer Operations team in a varied and enriched role, with great opportunities to train further and build a career with Idox. You’ll be joining a team with well-established colleagues, able to support you to be able to make your mark quickly.
We are particularly keen to hear from candidates able to start quickly, with a level head and a keenness to learn. Reporting directly to the Customer Support Manager, the role’s key focus is ensuring customer satisfaction. The team prides itself on responding to all inbound enquiries in line with business process policies and SLAs.
This involves direct engagement with the customer which will include:
- Building product quotations
- Technical and administrative support
- Website walk-throughs
- Product guidance and licensing advice
This role also provides central purchasing support across the division, as well as administrative support to the Sales team and occasionally to the Exec team.
This apprenticeship role includes the completion of the Customer Service Specialist Level 3 course. Learning would be at Farnborough College of Technology, with college attendance for 1 day every other week during term time and will include external assessment for completion.
In addition to this qualification, Idox will provide the mentoring and development you need to succeed as a member of our team, so that you can apply your existing expertise to support our customers. You’ll be involved in capturing opportunities for improvement, insights and intelligence from customers. Communicating these back to the business so we can provide the best possible experience for our customers is key.
Apprentice – Customer Support Executive in Farnborough employer: Idox plc
Contact Detail:
Idox plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice – Customer Support Executive in Farnborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Idox and its customer service values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your eagerness to learn and your ability to handle customer queries.
✨Tip Number 3
Show off your soft skills! In customer support, communication is key. Be ready to share examples of how you've effectively communicated in past roles or situations, even if they weren't in a formal job setting.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out from the crowd.
We think you need these skills to ace Apprentice – Customer Support Executive in Farnborough
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love to see candidates who are eager to learn and grow with us, so don’t hold back on expressing why you’re excited about this opportunity.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the role. Mention any previous customer service experience or situations where you've helped others, as this will show us you’re ready to jump in and make a difference.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what you can bring to the table in a way that’s easy to understand!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Idox plc
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer service and the specific role you're applying for. Familiarise yourself with Idox's products and services, as well as their approach to customer satisfaction. This will show your enthusiasm and readiness to engage with customers.
✨Show Your Eagerness to Learn
Since this is an apprenticeship, highlight your willingness to learn and grow. Be prepared to discuss how you’ve approached learning in the past, whether through school projects or personal interests. This will demonstrate that you’re not just looking for a job, but a career path.
✨Practice Common Scenarios
Think about common customer service scenarios and how you would handle them. For example, how would you deal with an unhappy customer? Practising these responses can help you feel more confident during the interview and show that you can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you’re genuinely interested in the position and eager to contribute to the team.