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For Companies At a Glance
- Tasks: Engage with customers, provide support, and help improve their experience.
- Company: Join Idox Geospatial, a supportive team focused on customer satisfaction.
- Benefits: Career development opportunities, mentoring, and a chance to make an impact.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Some customer service experience and a willingness to learn.
- Other info: Exciting role with opportunities for growth and project involvement.
The predicted salary is between 30000 - 42000 £ per year.
Customer Support Executive, Idox Geospatial.
This is a fantastic opportunity for individuals with some customer service experience to join our Customer Operations team in a varied and enriched role, with great opportunities to train further and build a career with Idox. You’ll be joining a team with well-established colleagues, able to support you to be able to make your mark quickly. We are particularly keen to hear from candidates able to start quickly, with a level head and a keenness to learn.
Reporting directly to the Head of Operations, the role’s key focus is ensuring customer satisfaction. The team prides itself on responding to all inbound enquiries in line with business process policies and SLAs. This involves direct engagement with the customer which will include building product quotations, technical and administrative support, website walk-throughs, product guidance and licensing advice. Project management has recently joined the function of the Operations team. This has provided an exciting new opportunity for us to support our project managers with delivery. We’ll also be getting more involved with the administration of project management systems. This role also provides central purchasing support across the division, as well as administrative support to the Sales team and occasionally to the Exec team.
Idox will provide the mentoring and development you need to succeed as a member of our team, so that you can apply your existing expertise to support our customers. You’ll be involved in capturing opportunities for improvement, insights and intelligence from customers. Communicating these back to the business so we can provide the best possible experience for our customers is key.
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Customer Support Executive, Idox Geospatial employer: Idox plc
Contact Detail:
Idox plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive, Idox Geospatial
✨Tip Number 1
Get to know Idox Geospatial! Research the company, its products, and its values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve handled difficult customers or resolved issues. Be ready to share these experiences during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current employees on LinkedIn or at industry events. They can provide insights into the company culture and may even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Idox team.
We think you need these skills to ace Customer Support Executive, Idox Geospatial
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight any relevant customer service experience and skills that match what we're looking for at Idox Geospatial.
Show Your Enthusiasm: Let your passion for customer satisfaction shine through in your application. We want to see that you're keen to learn and grow with us, so don’t hold back on expressing your excitement about the opportunity!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and how they relate to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Idox plc
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about how you’ve handled difficult customers or resolved issues effectively, as this will show your potential employer that you can maintain a level head and provide excellent support.
✨Familiarise Yourself with Idox Geospatial
Do some research on Idox and their geospatial products. Understanding their offerings will not only help you answer questions more confidently but also demonstrate your genuine interest in the company and the role. Be prepared to discuss how you can contribute to enhancing customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to situations where you need to provide technical support or guidance. This will help you articulate your thought process and show how you can handle real-life challenges in the role.
✨Show Enthusiasm for Learning
Idox values candidates who are eager to learn and grow. During the interview, express your willingness to develop your skills further and take on new responsibilities. Highlight any relevant training or courses you’ve completed, as this will reinforce your commitment to personal and professional growth.
