At a Glance
- Tasks: Support customers with inquiries, product guidance, and administrative tasks.
- Company: Join Idox, a supportive team focused on customer satisfaction.
- Benefits: Gain a Level 3 qualification while earning and learning.
- Other info: Enjoy mentoring and growth opportunities in a dynamic environment.
- Why this job: Kickstart your career in customer service with hands-on experience.
- Qualifications: A willingness to learn and a calm approach to challenges.
The predicted salary is between 18500 - 25000 € per year.
This is a fantastic opportunity for individuals looking to start a career in customer service to join our Customer Operations team in a varied and enriched role, with great opportunities to train further and build a career with Idox. You’ll be joining a team with well-established colleagues, able to support you to be able to make your mark quickly. We are particularly keen to hear from candidates able to start quickly, with a level head and a keenness to learn.
Reporting directly to the Customer Support Manager, the role’s key focus is ensuring customer satisfaction. The team prides itself on responding to all inbound enquiries in line with business process policies and SLAs. This involves direct engagement with the customer which will include building product quotations, technical and administrative support, website walk-throughs, product guidance and licensing advice.
This role also provides central purchasing support across the division, as well as administrative support to the Sales team and occasionally to the Exec team. This apprenticeship role includes the completion of the Customer Service Specialist Level 3 course. Learning would be at Farnborough College of Technology, with college attendance for 1 day every other week during term time and will include external assessment for completion.
In addition to this qualification, Idox will provide the mentoring and development you need to succeed as a member of our team, so that you can apply your existing expertise to support our customers. You’ll be involved in capturing opportunities for improvement, insights and intelligence from customers. Communicating these back to the business so we can provide the best possible experience for our customers is key.
Apprentice – Customer Support Executive employer: Idox plc
Idox is an exceptional employer that prioritises the growth and development of its employees, particularly through its apprenticeship programme in Customer Support. With a supportive team environment in Farnborough, you will receive hands-on training alongside your studies at Farnborough College of Technology, ensuring you gain valuable skills while contributing to customer satisfaction. The company fosters a culture of continuous improvement and open communication, making it an ideal place for those eager to learn and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice – Customer Support Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Idox and its customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your eagerness to learn and your ability to handle customer queries.
✨Tip Number 3
Show off your soft skills! In customer support, communication is key. Be ready to share examples of how you've effectively communicated or resolved issues in the past, even if it's from previous jobs or volunteer work.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Apprentice – Customer Support Executive
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the opportunity to learn and grow with us.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples that demonstrate your ability to handle customer enquiries and support.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Idox plc
✨Know Your Stuff
Before the interview, make sure you understand the basics of customer service and the specific role you're applying for. Familiarise yourself with Idox's products and services, as well as their approach to customer satisfaction. This will show your enthusiasm and readiness to jump in.
✨Show Your Eagerness to Learn
Since this is an apprenticeship, highlight your willingness to learn and grow. Be prepared to discuss how you’ve approached learning in the past, whether through school projects or personal interests. This will resonate well with the team looking for someone keen to develop their skills.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and ensure you address the question directly. This not only shows respect but also reflects the kind of customer support skills they value.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training opportunities, or what success looks like in the role. It shows that you’re genuinely interested in the position and eager to contribute.
