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For Companies At a Glance
- Tasks: Deliver top-notch hosting solutions and ensure customer satisfaction in a dynamic team.
- Company: Join Idox, a forward-thinking company focused on Local Government software.
- Benefits: Mentoring, career development, and the chance to work with cutting-edge technology.
- Why this job: Be part of a team that values innovation and customer success while advancing your career.
- Qualifications: Experience in Microsoft Windows applications and a passion for tech problem-solving.
- Other info: Dynamic environment with opportunities for continuous improvement and growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Applications Analyst, Hosting Services
Are you a tech-savvy problem solver with a passion for providing top-notch customer service? We are looking for IT focused candidates to join our dynamic Hosting team within the Local Government Software Division. As an Applications Analyst, you will join a tight knit team, delivering high-quality hosting solutions, ensuring service continuity and upholding customer satisfaction. We are particularly looking for someone with a background in supporting customer applications in a Microsoft Windows based environment, who loves to stay at the forefront of technology, and who will excel in troubleshooting and enhancing our client service.
Idox is committed to providing you with the mentoring and development necessary for your success, enabling you to leverage your expertise to support our customers effectively. In this role, you’ll engage in forward planning, enhance customer awareness, and deliver management information that aligns with Idox’s business strategy, goals, and objectives. You’ll also play a key role in maintaining business continuity and minimising downtime for our customers. We encourage you to share valuable insights and intelligence with the Group to drive continuous improvement.
Responsibilities
- Deliver high-quality hosting solutions to customers within the Local Government Software Division.
- Ensure service continuity and minimise downtime for customers.
- Troubleshoot and resolve issues related to customer applications in a Microsoft Windows environment.
- Enhance client service and contribute to continuous improvement initiatives.
- Engage in forward planning and provide management information aligned with business strategy.
Qualifications
- Experience supporting customer applications in a Microsoft Windows based environment.
- Background with Idox products and implementations, or similar products, is preferred.
- Understanding of Local Government infrastructure and the ability to apply skills in the private sector context.
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Applications Analyst, Hosting Services employer: Idox plc
Contact Detail:
Idox plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Analyst, Hosting Services
✨Tip Number 1
Network like a pro! Reach out to current employees at Idox or similar companies on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where we’ve solved tech issues, especially in a Microsoft Windows environment. This will show we’re ready to tackle challenges head-on!
✨Tip Number 3
Show off our passion for customer service! During interviews, let’s share stories about how we’ve gone above and beyond for clients. It’s all about demonstrating that we care about customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Idox team.
We think you need these skills to ace Applications Analyst, Hosting Services
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your experience with Microsoft Windows environments and any relevant Idox products. We want to see how your tech-savvy nature can shine through in your application!
Customer Service is Key: Since we’re all about top-notch customer service, share examples of how you've enhanced client satisfaction in the past. This will show us that you understand the importance of keeping our customers happy.
Be Specific About Your Experience: When detailing your background, be specific about your roles and responsibilities. We love candidates who can clearly articulate their experience and how it relates to the Applications Analyst position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity within our Hosting team.
How to prepare for a job interview at Idox plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows environments and any relevant Idox products. Be ready to discuss your experience with customer applications and how you've tackled troubleshooting in the past. This will show that you're not just tech-savvy, but also genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, think of specific examples where you've gone above and beyond for a client. Prepare to share stories that highlight your problem-solving abilities and how you’ve maintained customer satisfaction in challenging situations.
✨Engage with the Company’s Goals
Familiarise yourself with Idox’s business strategy and objectives. During the interview, mention how your skills and experiences align with their goals, especially in terms of delivering high-quality hosting solutions and ensuring service continuity. This shows that you’re not just looking for a job, but are genuinely interested in contributing to their success.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, ongoing projects, or future developments within the Hosting Services division. This not only demonstrates your enthusiasm for the role but also gives you a chance to assess if the company culture aligns with your values.
