Application Analyst, Hosting Services

Remote Support Applications Analyst (Ref: 13074) Location: London, England, United Kingdom Are you a tech‑savvy problem solver with a passion for delivering top‑notch customer service? We are looking for IT focused candidates to join our dynamic Hosting team within the Local Government Software Division. As an Application Analyst you will be part of a tight‑knit team, delivering high‑quality hosting solutions, ensuring service continuity and working hard to uphold customer satisfaction. Key Responsibilities Offer expert guidance, troubleshooting, and advocate best practices for deploying client‑server and web applications in a Windows Server environment. Lead incident management and escalations, ensuring the delivery of timely, high‑quality updates to customers. Collaborate with project management and delivery teams to streamline the onboarding of new customers efficiently. Uphold and rigorously maintain system build standards within the environment. Work closely with the service desk team to provide robust support for Idox applications on hosted platforms. Develop and implement innovative solutions to enhance the efficiency and proficiency of service provisioning. Adhere to Idox policies and protocols to ensure the safety of customer and Idox data. Stay abreast of emerging technologies through continuous professional development. To be successful, you should bring Minimum 3 years of experience supporting client‑server back‑office and web‑based systems (Apache; IIS). Experience with relational databases such as Microsoft SQL Server and Oracle. Strong understanding of the Windows Server environment. Proven scripting skills in SQL, PowerShell, Python and VBS. Knowledge of data centres, virtualised environments and administration, particularly using VMWare. Experience with IT Service Management (Incident, Problem and Change Management). Fundamental networking knowledge (TCP/IP, DNS, firewalls). Understanding of cybersecurity best practices and security measures in hosted and on‑premises environments. Experience with monitoring tools such as PRTG and Zabbix. Strong troubleshooting and documentation skills. Experience working in or for Local Government. Basic project management skills for coordinating tasks, timelines and resources. Strong interpersonal skills, teamwork, adaptability and the ability to thrive under pressure. About Idox Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for all. Built around the user and designed in collaboration with experts, our process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long‑term focus for regulated environments. Through automation, simplification of complex operations, scalability and effective information management we help our customers harness the power of Digital so they can do more. Our Values D – Responsibility – We are accountable for our actions. R – Integrity – We do the right thing. I – Valued – We value each other. V – Excellence – We set the benchmark for quality. Our Culture We are ambitious in working together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. Idox is a company where we can all be ourselves and succeed on merit, where we respect all employees, customers and communities and encourage open collaboration and communication. We recruit and reward employees based on capability and performance – regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, educational background, origin, religion or physical ability. Privacy Notice As part of the recruitment process, we will collect data about you in a variety of ways including the information you would normally include in a CV or a job application cover letter, and notes made by our recruiting officers during a recruitment interview. Please read our Recruitment Data Privacy Policy here: https://www.idoxgroup.com/policies . Please note successful applicants will need to satisfy the BPSS guidelines (Baseline Personnel Security Standards) – the receipt of satisfactory references covering the last three years of employment, an identity check, verification of eligibility to work in the UK and a Basic Disclosure Check. This is in order to help us make safer recruitment decisions. #J-18808-Ljbffr