Account Manager, Public Sector Software

Idox is recruiting an Account Manager to be responsible for its Local Government client relationships in England, especially southern regions.

We are looking to hire someone with experience of the UK public sector to oversee and develop our long-term customer engagement. The Account Manager’s role is to oversee a portfolio of assigned customers, develop business within existing clients and actively seek new sales opportunities.

The principal solutions involve our Uniform and Idox Cloud case management systems, private Cloud hosting, document management, as well as related professional and managed services.

Our Idox Account Management model encompasses a wide range of activities, the key ones being development of strong customer relationships, connecting with key stakeholders, and delivering successful business growth within the territory to attain and exceed quotas and targets, as well as strategic and tactical goals for Idox.

A successful Idox Account Manager is pivotal for our sales team. Above all, you will be responsible for ensuring that Idox is meeting our clients’ needs and that our individual customers are positively engaged with our products and services.

Key Responsibilities:

• Maintain and develop strong, long-lasting client relationships at all levels with our existing local government customer base in England
• Provide consistent engagement with customers via remote and on-site meetings, as well as arranging and attending software demonstrations
• Promote a wide, effective use and understanding of Idox Solutions within your allocated customer base
• Find and deliver incremental sales of Idox products and services to meet evolving customer needs
• Ensure customer retention, agreeing long-term strategies with customers to further develop their use of Idox solutions
• Negotiate contracts and close commercially beneficial sales opportunities
• Collaborate with the wider Idox sales teams to identify and grow opportunities within your territory, respond to tenders and other types of customer market engagement
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Find new business with existing clients and identify areas of improvement to meet sales quotas
• Accurately forecast and track key account metrics
• Prepare reports on account status
• Assist with resolving client requests or issue escalations where required
• Participate, and be the Idox lead where required, in broader forms of engagement with our customer base, including user groups, webinars and other collective discussions and presentations
• Adhere to Idox Information Security & Management System Policies.

Requirements:

• Experience and knowledge of selling and/or working in the Public Sector
• An understanding of how software and related services can improve the effectiveness of Public Sector organisations
• Experience in planning and delivering solutions focused on customer needs
• A consultative approach, able to influence others to support objectives
• An ability to form strong and mutually beneficial business relationships
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, from individual officers to executive and C-level
• Experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel)
• Analytical skills to interpret and utilise data and bring insight to contribute to strategic decisions
• Proof of ability to attain targets, goals and objectives, pro-actively managing a busy workload
• A passion for achieving consistent levels of service excellence
• Excellent time management and prioritisation skills.

About Idox:

Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone.

We employ around 600 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.

Our Values, Our Culture:

We are ambitious in working together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We recruit and reward employees based on capability and performance – regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.

Our Benefits Flex to Fit:

We recognise that for individuals, the opportunity to work flexibly can enable them to achieve a better work-life balance along with a greater sense of responsibility, ownership and control of their working life.

We are open to conversations on work patterns to suit our employees needs such as change to working times; part time working; term time working; 9-day fortnight.

How to apply:

Please submit a CV, and a short cover letter (maximum 500 words – including salary expectation, and current remuneration) explaining why you feel you would be suited to this role.

Please note successful applicants will need to satisfy the BPSS guidelines (Baseline Personnel Security Standards) which consist of the receipt of satisfactory references covering the last 3 years of employment; an identity check; verification of eligibility to work in the UK; and a Basic Disclosure Check.