Operations Team – Geospatial Division
Farnborough, UK - Hybrid
About the role
The Customer Support Manager is responsible for ensuring all customers receive outstanding customer support throughout their license period and any new prospects are provided a seamless onboarding experience. The role also provides key support to the sales team and vital link / communication channel to other parts of the business ensuring all technical enquiries, tickets and priority requests are dealt with in a timely manner.
The Customer Support Manager manages members of the support teams in their daily tasks. Ensuring SLAs are met and Incidents are reported in a timely manor and customer communications are manged accordingly. Reporting directly to the Head of Operations, the role’s key focus is ensuring customer satisfaction.
This role is to provide maternity cover on a fixed term contract for 10 months.
To be successful, you should bring:
2 years Customer Service & Team Management experience
Natural, articulate phone/Teams manner essential
Salesforce experience is essential
Collaborative team leader
Excellent attention to detail & strong written communications
Adapts quickly and confidently to changing priorities and deadlines, ability to work in an
agile environment at pace
Punctual, reliable and has good understanding of the sales lifecycle and business basics
Takes personal responsibility for own results by organising work effectively
Please click HERE to view our full job description.
Closing date: 16 November 2026
Customer Support Manager - Maternity Cover in Farnborough employer: Idox Group
Idox is an excellent employer for IT Security Analysts, offering a dynamic and forward-thinking work environment in the UK. With a strong focus on employee growth, you will have the opportunity to enhance your skills while contributing to the safeguarding of our information assets. Our collaborative culture fosters innovation and passion for technology, making it a rewarding place to advance your career in IT Operations and Security.
