At a Glance
- Tasks: Provide top-notch support and troubleshooting for public sector clients.
- Company: Join Idox, a leader in tech solutions for local government.
- Benefits: Flexible working, competitive salary, and professional development opportunities.
- Other info: Immediate interviews available for qualified candidates.
- Why this job: Kickstart your career in tech while making a real difference in public service.
- Qualifications: Experience with Idox Uniform and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Office or Home based, hybrid
About the role
The role of 2nd Tier Service Desk Analyst could be an opportunity for someone with Idox Uniform experience, gained in a local government environment to bring their skills to Idox and forge a career as an Applications expert in the private sector, supporting, advising and troubleshooting for our public sector clients.
Working as a member of the Service Desk team within the Land, Property and Public Protection Division, the post holder will provide high quality advice and support to assure a first-class customer service. By taking full ownership of support requests, fully investigating, and effectively progressing the incident to the point of satisfactory resolution and keeping all parties up to date on progress, ensuring that all incident records are accurately logged and fully completed with adherence to declared operational processes and procedures.
The candidate will be required to continuously develop their skills and knowledge, taking full advantage of guidance and mentorship from the Team Leader and Senior team members, to enhance delivery of service. Idox will provide resources, mentoring and a competitive package (including flexible working), designed to reward success as you achieve your own professional development goals as well as achieving key performance goals and targets for Idox.
Applications are particularly welcome from individuals with a genuine interest in technology and able to start quickly. Interviews available immediately for candidates qualified by experience in the Land, Property and Public Protection domain.
2nd Tier Customer Support Analyst employer: Idox Group
Idox is an exceptional employer that values the growth and development of its employees, offering a supportive work culture where mentorship and resources are readily available. With flexible working options and a commitment to delivering first-class customer service, this role provides a unique opportunity to transition into the private sector while making a meaningful impact in the public sector. Join us to enhance your skills and forge a rewarding career as an Applications expert in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Tier Customer Support Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Idox Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Idox Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 2nd Tier Customer Support Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Idox Group:Your cover letter is your chance to shine! Tell us why you want to work at Idox Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Idox Group!
How to prepare for a job interview at Idox Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
