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- Tasks: Provide remote support for AV systems and troubleshoot technical issues.
- Company: Dynamic AV support company with a focus on innovation.
- Benefits: Full-time, permanent role with flexible home-based or hybrid options.
- Other info: Opportunity to work with cutting-edge AV technologies and grow your career.
- Why this job: Join a team that values your AV expertise and problem-solving skills.
- Qualifications: Experience in AV support and strong troubleshooting abilities required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Desk-Based AV Technical Support Engineer to provide remote support and monitoring of audio-visual systems across a range of environments. This role is ideal for someone with AV experience who enjoys troubleshooting technical issues, supporting end users, and ensuring AV systems operate reliably, primarily from a helpdesk or support desk environment rather than on-site.
Key Responsibilities
- Provide day-to-day remote technical support for AV systems, including fault finding and issue resolution.
- Support technologies such as Control systems (e.g. Crestron, AMX).
- Respond to support tickets, calls, and service requests within agreed SLAs.
- Diagnose and resolve issues remotely via phone, email, and remote access tools.
- Escalate complex issues to field engineers or third-party providers when required.
- Monitor AV systems proactively and respond to alerts to minimise downtime.
- Perform routine system checks, remote maintenance, and updates.
- Provide user support for meeting rooms and conferencing technologies.
- Maintain accurate documentation of incidents, resolutions, and system configurations.
- Work closely with internal teams and clients to ensure timely issue resolution.
Required Experience & Skills
- Experience in an AV support, helpdesk, AV technician, or AV engineer role.
- Strong troubleshooting and fault-finding skills, particularly in a remote support environment.
- Good understanding of AV systems, including Signal flow fundamentals, Audio systems and DSPs.
- Familiarity with control systems such as Crestron or AMX.
- Experience using ticketing/helpdesk systems.
- Basic networking knowledge (IP, switching, VLANs is a plus).
- Strong communication skills with the ability to support non-technical users remotely.
- Experience supporting corporate or enterprise AV environments.
- Knowledge of networked AV (e.g. Dante, AV-over-IP).
- CTS or relevant AV certification.
- Experience with remote monitoring and management tools.
Desk-Based AV Technical Support Engineer in Bolton employer: IDNS Ltd
Contact Detail:
IDNS Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk-Based AV Technical Support Engineer in Bolton
✨Tip Number 1
Get your tech game on point! Brush up on your AV systems knowledge, especially control systems like Crestron and AMX. The more you know, the better you'll impress during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you diagnose and resolve common AV issues. This will help you feel confident when tackling real problems in a support role.
✨Tip Number 3
Network like a pro! Connect with other AV professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can offer valuable advice.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your relevant experience and skills in your application.
We think you need these skills to ace Desk-Based AV Technical Support Engineer in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your AV experience and troubleshooting skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AV support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves supporting non-technical users, make sure to demonstrate your communication skills in your application. We love candidates who can explain complex concepts in simple terms!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at IDNS Ltd
✨Know Your AV Systems
Make sure you brush up on your knowledge of audio-visual systems, especially control systems like Crestron and AMX. Be ready to discuss how you've troubleshot issues in the past and what tools you used to resolve them.
✨Showcase Your Troubleshooting Skills
Prepare specific examples of how you've diagnosed and resolved technical issues remotely. Think about times when you had to support non-technical users and how you made complex concepts easy for them to understand.
✨Familiarise Yourself with Ticketing Systems
Since this role involves responding to support tickets, it’s a good idea to familiarise yourself with common ticketing or helpdesk systems. If you have experience with any particular software, be sure to mention it during the interview.
✨Communicate Clearly
Strong communication skills are key in this role. Practice explaining technical concepts in simple terms, as you'll need to support users who may not have a technical background. A clear and friendly approach can make all the difference!