At a Glance
- Tasks: Coordinate workplace services and ensure exceptional customer support.
- Company: Join iDiversity, a leader in creating inclusive workplaces.
- Benefits: Starting salary of £26K-£27K, ongoing training, and a supportive team.
- Other info: Be part of a dynamic team committed to workplace accessibility.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 1 year of customer service experience and strong organisational skills.
The predicted salary is between 26000 - 27000 £ per year.
Department : i Diversity Workplace Services
About
Diversity: At i Diversity Consulting Ltd, we help organisations create more inclusive workplaces by supporting disabled and neurodivergent employees to succeed.
This is an exciting opportunity to join a rapidly growing organisation where no two days are the same.
You'll become a key part of our Workplace Services team, helping ensure our customers receive an exceptional service from enquiry through to successful delivery.
About the role
As a Workplace Services Executive, you'll be the central point of coordination for a wide range of workplace services, ensuring coaching, training and other customer services are delivered efficiently and to a consistently high standard.
You'll work closely with customers, our specialist consultants and internal teams to manage service delivery, coordinate appointments and keep projects moving smoothly.
This role would suit someone who enjoys organisation, communicating with people and managing multiple priorities in a fast-paced environment.
What you’ll be doing
- Coordinating workplace coaching, training and assessment services from enquiry through to completion.
- Scheduling appointments and managing consultant diaries.
- Acting as a key point of contact for customers, providing updates and delivering excellent customer service.
- Matching customers with the most appropriate specialist consultants.
- Maintaining accurate records within our CRM system.
- Processing service requests and sales orders.
- Working with internal teams to ensure services and equipment are delivered on time.
- Supporting the continuous improvement of our service delivery processes.
Key Responsibilities
- Service Coordination
- Coordinate workplace coaching, training and related services from order through to completion.
- Schedule appointments and allocate work to appropriate consultants.
- Match customers with the most suitable specialist based on their requirements.
- Liaise with freelance consultants to ensure services are delivered efficiently.
- Customer Support
- Act as a primary point of contact for customers via telephone and email.
- Provide updates throughout the delivery of services.
- Build positive relationships by delivering excellent customer service.
- Resolve routine enquiries promptly and professionally.
- Administration & CRM
- Maintain accurate records within our CRM system.
- Record completed sessions and manage associated documentation.
- Create and complete appointments ready for invoicing.
- Process service requests and sales orders
- Issue order confirmations to clients.
- Operational Support
- Coordinate with Purchasing to ensure timely fulfilment of equipment orders.
- Confirm delivery information with customers where required.
- Ensure enquiries and communications are directed to the appropriate internal teams.
- Support continuous improvements to internal processes and service delivery.
About you
We're looking for someone who is
- Highly organised with excellent attention to detail.
- Able to manage multiple priorities simultaneously.
- Confident communicating by telephone and email.
- Passionate about delivering outstanding customer service.
- Comfortable using CRM and Microsoft Office systems.
- A proactive problem solver who enjoys working as part of a team.
- Able to build positive relationships with customers and colleagues alike.
Experience
A minimum of 1 years work experience in a customer services role is essential.
At i Diversity, you'll be joining a friendly and supportive team committed to improving workplace accessibility and inclusion across the UK.
We offer the opportunity to
- Work for an organisation that genuinely changes lives.
- Be part of a growing and innovative company.
- Develop your skills through ongoing training and development.
- Work with a wide range of leading organisations across the public and private sectors.
- Join a collaborative team where your contribution is recognised and valued.
- Our Commitment to Inclusion
At i Diversity Consulting Ltd, we're passionate about helping organisations build inclusive workplaces, and we hold ourselves to the same standard.
As a Disability Confident Leader, we actively encourage applications from disabled people, neurodivergent individuals and those with long-term health conditions.
We believe that diverse experiences, perspectives and ways of thinking make our organisation stronger.
We're committed to providing an accessible recruitment process and will make reasonable adjustments wherever required.
If there's anything we can do to support you during your application or interview, simply let us know.
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Workplace Services Coordinator in Ely employer: iDiversity
At iDiversity Consulting Ltd, we pride ourselves on being an exceptional employer dedicated to fostering an inclusive workplace culture. As a Workplace Services Coordinator, you'll be part of a supportive team that values your contributions and offers ongoing training and development opportunities, all while making a meaningful impact on the lives of disabled and neurodivergent individuals. Located in a dynamic environment, we encourage collaboration and innovation, ensuring that no two days are the same as you help deliver outstanding services to our diverse clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Services Coordinator in Ely
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at iDiversity. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like iDiversity before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Services Coordinator in Ely
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to iDiversity:Your cover letter is your chance to shine! Tell us why you want to work at iDiversity specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at iDiversity!
How to prepare for a job interview at iDiversity
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
