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- Tasks: Coordinate water supply restoration during emergencies and planned repairs.
- Company: Join Thames Water, the UK's largest water and wastewater company.
- Benefits: Competitive salary, company van, fitness plans, and generous leave policies.
- Why this job: Make a real difference in people's lives while protecting our water resources.
- Qualifications: Experience in public-facing incident resolution; calm under pressure.
- Other info: Flexible working arrangements and excellent career growth opportunities.
The predicted salary is between 38000 - 43000 £ per year.
As an SI Coordinator, you’ll be at the forefront of Thames Water’s response to Supply Interruption incidents. You’ll take ownership of restoring or maintaining customer water supply during emergency bursts or large-scale planned repairs, working closely with both field and control teams to ensure the best possible outcomes for customers. Your role is vital in reducing the duration and impact of supply interruptions.
Location: Base location will be flexible across the Thames Valley & Home Counties area. This role involves travel across your region, so a full UK Driving licence is required, and a company van is provided.
Working Hours: First 6 months on standard day shifts, after 6 months you will go on to shift work (12-hour shifts: 9 am–9 pm & 9 pm–9 am; working 14 days out of 42 on a rolling 6-week pattern).
What you’ll be doing as a Water Supply Interruptions (SI) Coordinator:
- Support on-site response during burst mains and high-impact repairs to restore or maintain the customer's water supply.
- Operate valves, hydrants, and deploy mobile equipment to manage flow and pressure.
- Work closely with field teams and the Network Management Centre to coordinate real-time restoration efforts.
- Plan and manage tankering and infusion operations to reduce supply disruption.
- Make quick, informed decisions to minimise customer impact and improve incident response.
- Capture accurate site data and support incident reviews to drive continuous improvement.
- Carry out proactive maintenance and asset checks when not responding to incidents, improving network resilience.
Essential criteria:
- This role would suit someone with a background in working in public-facing incident resolutions.
- You may have a military, paramedic/emergency response or police background.
- You will be able to remain calm under pressure in high-paced, time-sensitive environments.
- Confident in leading and coordinating across multiple teams.
- Ability to communicate with our customers constructively and positively.
- Comfortable using mobile IT devices for reporting and updates.
- Flexible to work a rotating shift pattern, including nights and weekends.
- Full UK driving licence.
What’s in it for you:
- Offering a salary between £38,000 & £43,000 per annum, depending on skills and experience.
- Company van and a fuel card (company use only), PPE and tools are provided.
- GymPass is a free fitness plan and access to several well-being apps for you and up to three family members, as well as discounted plans nationwide.
- WeCare, a variety of health and well-being services for you and your family, including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get-fit programmes and access to a nutritionist.
- Benefits on Tap, access to discounts, cashback and instant vouchers.
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
- Ongoing performance development reviews to help you be your best and identify growth opportunities.
- Performance-related pay plan directly linked to company performance measures and targets.
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
- Personal Medical Assessments – Open to all once a year.
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Water Supply Interruptions (SI) Coordinator employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Supply Interruptions (SI) Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Practice makes perfect! Get comfortable with common interview questions and scenarios related to emergency response and customer service. We can even do mock interviews together to help you nail that confidence.
✨Tip Number 3
Show off your skills! If you have experience in incident resolution or emergency response, be ready to share specific examples during interviews. We want to hear how you’ve made a difference in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining the Thames Water family.
We think you need these skills to ace Water Supply Interruptions (SI) Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in incident resolution and customer service. We want to see how your background fits with the role of an SI Coordinator, so don’t hold back!
Showcase Your Decision-Making Skills: In your application, give examples of how you've made quick, informed decisions in high-pressure situations. This is key for us as an SI Coordinator, so let us know how you’ve handled similar scenarios before.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at idibu
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Water Supply Interruptions Coordinator. Familiarise yourself with the key tasks like managing supply interruptions and coordinating with field teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Calm Under Pressure
Given the nature of this role, it's crucial to convey your ability to remain calm in high-pressure situations. Prepare examples from your past experiences where you've successfully managed emergencies or resolved incidents. This will highlight your suitability for the fast-paced environment at Thames Water.
✨Communicate Effectively
As you'll be interacting with customers and various teams, practice clear and positive communication. Think about how you can explain complex situations simply and constructively. During the interview, focus on your interpersonal skills and how you can build rapport with both customers and colleagues.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making skills during supply interruptions. Prepare by thinking through potential situations you might face in the role and how you would handle them. This will show your proactive approach and readiness to tackle challenges head-on.
