At a Glance
- Tasks: Investigate and resolve sewerage issues while providing excellent customer service.
- Company: Join the South London Waste Network team at Thames Water.
- Benefits: Salary up to £32,000, 24-28 days holiday, health services, and discounts.
- Other info: Flexible working with opportunities for career growth within Thames Water.
- Why this job: Make a real impact in your community while developing your technical skills.
- Qualifications: Experience in the Waste Water industry or strong interest; excellent communication skills required.
The predicted salary is between 32000 - 32000 € per year.
We are seeking a Waste Network Engineer to join the South London Waste Network team. You will be working primarily in the South region which includes the whole of South London, Dartford, Kingston Upon Thames, and Sevenoaks. The role will require you to investigate, take ownership of, and resolve issues such as pollution and flooding throughout the South London sewerage network. Working within the Operations area, this is a fantastic opportunity for a self-motivated individual who can make quick, accurate assessments when unexpected issues occur.
What you will be doing as a Waste Network Engineer:
- Putting the customer at the heart of your work; meeting with customers and stakeholders, resolving issues or disputes over ownership.
- Providing technical expertise and raising the required repair or maintenance work to resolve the customer’s issue.
- Liaising closely with customer and stakeholder representatives.
- Working in accordance with Thames Water processes and procedures including operational standards, health and safety, and street works legislation.
- Attending reactive emergencies (e.g. sewer flooding/pollution), managing our customers and prioritising work on site to mitigate and subsequently resolve the issue as quickly as possible.
- Completing ancillary inspections on a range of assets including manhole covers, balancing ponds, outfalls, vent pipes, and pumped main air valves.
- Acting as a local network expert, sharing information regarding network, safety, health and environmental issues as well as high-value repair works.
- Working with the Asset Damage Investigator to collate evidence of third-party damage to our sewer networks, aiding with the subsequent recharges.
- Attending meetings with external stakeholders to discuss planned works and how best Thames Water can support these.
- Overseeing contractors to ensure they are adhering to company policies and procedures.
- Taking personal ownership of customer concerns including customer visits, working closely with stakeholder liaisons, responding to queries and providing a scope of works to resolve issues, with the support of senior technical staff.
- Ensuring compliance with all relevant regulations and standards including safety, health and environmental legislation, supporting our contractors carrying out repair and maintenance of the sewerage network.
The successful post holder will act as a local network expert for a specific geographical area within the South London Waste region but will be expected to travel across the area. You will also be required to work on a six-week rotating pattern that includes working weekends (one weekend in six) and one week of 24-hour standby.
What should you bring to the role?
- Ideally, you will either have proven experience in the Waste Water industry or be able to demonstrate at interview a strong interest in the industry, as the technical skills can be taught.
- Due to the fact you will be spending time dealing with contractors, customers, and other stakeholders, you need to have excellent communication/interpersonal skills.
- This role requires a proactive attitude with good problem-solving skills, a flexible approach to working, and the ability to prioritise effectively in a reactive environment.
- The successful applicant should live within the geographical area in which you will be working or be willing to commute to that area for their allocated start time each day.
- You will require a Full UK Driving Licence.
What’s in it for you?
- Offering a salary up to £32,000 per annum depending on skills and experience + overtime and a van and a fuel card.
- 24 days holiday per year increasing to 28 with the length of service (plus bank holidays).
- WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes, and access to a nutritionist.
- Benefits on Tap, access to discounts, cashback, and instant vouchers.
- Generous paternity leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced maternity leave, 26 weeks full pay and 13 weeks half pay!
- Ongoing performance development reviews to help you be your best and identify growth opportunities.
Waste Network Engineer employer: idibu
Thames Water is an exceptional employer, offering a dynamic work environment for Waste Network Engineers in the vibrant South London area. With a strong focus on employee wellbeing, we provide comprehensive health services, generous leave policies, and ongoing development opportunities to foster career growth. Our commitment to customer service and environmental responsibility ensures that you will be part of a team making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Waste Network Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the waste management industry, especially those connected to Thames Water. Attend local events or join online forums to get your name out there and show your enthusiasm for the role.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Familiarise yourself with common issues in the sewerage network, like pollution and flooding, so you can impress with your problem-solving skills when it counts.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've resolved conflicts or helped customers in the past. This will demonstrate that you can put the customer at the heart of your work, just like Thames Water expects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Waste Network Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Waste Network Engineer role. Highlight your relevant experience and skills that match the job description, especially your problem-solving abilities and customer service focus.
Show Your Passion:Let us know why you're interested in the waste water industry! Share any experiences or projects that demonstrate your enthusiasm and commitment to making a difference in this field.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your voice come across!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at idibu
✨Know Your Waste Network Basics
Before the interview, brush up on your knowledge of waste water management and sewerage systems. Familiarise yourself with common issues like pollution and flooding, as well as the relevant regulations and standards. This will show your genuine interest in the role and help you answer technical questions confidently.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or made quick assessments under pressure. Think about times when you had to prioritise tasks effectively, especially in a reactive environment. This will demonstrate your proactive attitude and ability to handle unexpected challenges.
✨Communicate Like a Pro
Since this role involves liaising with customers and stakeholders, practice your communication skills. Be ready to discuss how you would approach customer concerns and resolve disputes. Highlight any previous experience you have in customer service or working with contractors, as this will be crucial for the position.
✨Be Ready for the Practical Side
Expect questions about how you would manage on-site emergencies and oversee contractors. Think about your approach to ensuring compliance with health and safety regulations. Being able to articulate your understanding of these practical aspects will set you apart as a candidate who is ready to take ownership of the role.
