At a Glance
- Tasks: Be the friendly face of the Council, assisting visitors and managing enquiries.
- Company: Join Warwickshire County Council, a forward-thinking Local Authority.
- Benefits: Earn £12.85 per hour with flexible hours and a supportive team.
- Other info: Temporary role with potential extension and great team environment.
- Why this job: Make a real difference by providing excellent customer service every day.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 12.85 - 12.85 £ per hour.
Shire Hall, Warwick
£12.85 per hour
16 hours per week (Tuesday - Friday, 8:00am - 1:00pm)
Temporary until 31st October 2026 (potential extension)
Warwickshire County Council are currently recruiting for a Meet & Greet / Reception Assistant to join the team at Shire Hall, Warwick. This is a fantastic opportunity for an experienced customer service professional to become the welcoming face of the Council, supporting visitors, staff and partners on a daily basis.
Working within a small team of three, you will provide a professional front-of-house service, assisting customers with enquiries, directing visitors to the appropriate services and helping ensure the smooth running of reception operations.
Key Responsibilities:- Providing a professional and friendly reception service to visitors and staff.
- Greeting, signposting and assisting customers with a range of enquiries.
- Answering telephone and email enquiries and taking accurate messages.
- Supporting customers to access Council services.
- Managing incoming and outgoing post.
- Maintaining records and updating information on internal systems.
- Liaising with internal teams and building partners to ensure a positive customer experience.
- Reporting building and maintenance issues as required.
- Supporting the wider team with administrative duties.
- Undertaking responsibilities such as key holder, fire warden and first aider following training.
- Previous experience within a busy customer-facing environment.
- Strong communication skills, both verbal and written.
- Excellent customer service skills with the ability to handle complaints professionally.
- Confident using Microsoft Office packages including Word, Excel and Outlook.
- Able to think on your feet and work using your own initiative.
- Organised, methodical and accurate approach to work.
- Ability to work effectively as part of a team.
- Resilient and capable of dealing with a varied workload and customer demands.
As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining one of the UK’s largest and most successful independent recruitment agencies. Our partnership approach ensures you feel valued and supported throughout your assignment.
Warwickshire County Council is a forward-thinking Local Authority committed to delivering high-quality services. You can expect to be part of a team that is:
- High performing
- Collaborative
- Customer focused
- Accountable
- Trustworthy
Meet & Greet Reception Assistant in Warwick employer: idibu
Warwickshire County Council is an excellent employer, offering a supportive and collaborative work environment where you can thrive as a Meet & Greet Reception Assistant. With a focus on high-quality service delivery, employees benefit from a strong team culture, opportunities for professional development, and the chance to make a meaningful impact in the community. Located in the historic Shire Hall, Warwick, this role provides a unique opportunity to engage with diverse visitors while enjoying the flexibility of part-time hours.
StudySmarter Expert Advice🤫
We think this is how you could land Meet & Greet Reception Assistant in Warwick
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like idibu.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like idibu. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Meet & Greet Reception Assistant in Warwick
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to idibu.
How to prepare for a job interview at idibu
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in idibu's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services idibu offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
