At a Glance
- Tasks: Support clean water projects and deliver outstanding customer service in a dynamic environment.
- Company: Join a dedicated team at a leading water treatment site in London.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellbeing support.
- Other info: Opportunities for career growth and overtime earnings available.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong collaboration skills and a full UK driving licence required.
The predicted salary is between 29000 - 40600 £ per year.
About the role
Are you looking for a rewarding career where you can make a real difference? We are seeking up to six enthusiastic Project Support Technicians to join our dedicated team at Ashford Common - Water Treatment Site. Help us deliver clean, reliable water across London while playing a crucial role in supporting major and minor capital projects throughout the city. As a Project Support Technician, you will provide outstanding customer service by undertaking operational tasks, resolving customer issues, and carrying out network valve activities with minimal disruption to water supplies. You’ll also support the smooth delivery of projects both large and small, making every day both varied and rewarding. This essential front‑line position ensures the continued success of our business – we simply can’t operate without your skills and commitment.
Responsibilities
- Investigate the clean water network to resolve poor asset performance, including high or low pressure, leakage metering queries and loss of supply.
- Communicate with all stakeholders in a professional manner to ensure efficient completion of projects and maintenance programmes.
- Provide specialist technical advice where appropriate to support first‑time completion of planned works.
- Attend and contribute to performance meetings to provide updates and highlight risks to delivery.
- Support the implementation of new technical systems and processes to improve efficiency of the PS team.
- Proactively seek to understand asset care plans and asset criticality as well as produce scope of works packs upon request.
- Engage with Health & Safety initiatives, providing best‑practice examples and improvement contributions.
Base location Walton-on-Thames – KT12 2EG
Working pattern & pay 38 hours Monday‑Friday plus stand‑by rota payments. Overtime opportunities can increase your earning potential upon completion of essential company training.
Driver licence requirement Due to the nature of this role you must hold a full UK driver licence.
What you should bring to the role
- Strong collaboration skills, building trust within teams and across silos; enable others to collaborate and raise performance.
- A strong external customer‑service ethic, measuring customer satisfaction and a proven track record of delivering improvement for internal and external customers.
- Proven experience in project or work coordination with the ability to communicate in a friendly, open, honest and constructive manner with a range of people and stakeholder departments.
- Understanding of domestic plumbing, water mains and leakage detection.
- A water‑industry qualification in operating water networks, or an equivalent qualification.
- Ability to work autonomously as well as within a team.
- Full UK driving licence.
Benefits
- Competitive salary starting from £29,000 per annum, depending on skills and experience.
- 24 days holiday per year, increasing to 28 days with length of service plus bank holidays.
- Contributory pension – Defined Contribution (maximum of 12% – 2x employee contribution).
- Personal medical assessments – open to all once a year.
- Performance‑related pay plan directly linked to company performance measures and targets.
- Generous pension scheme through AON.
- Generous paternity leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced maternity leave, 26 weeks full pay and 13 weeks half pay.
- Wider benefits scheme via our benefits hub – packed with offers to save you money and support your wellbeing.
Project Support Technician in Walton-on-Thames employer: idibu
Join a dynamic and established law firm in Liverpool, where your expertise as an RTA / OIC Fee Earner will be valued in a supportive and fast-paced environment. With competitive salaries, performance-related bonuses, and genuine opportunities for career progression, you will thrive in a collaborative team culture that prioritises ongoing training and development. This is not just a job; it's a chance to make a meaningful impact while advancing your legal career.
StudySmarter Expert Advice🤫
We think this is how you could land Project Support Technician in Walton-on-Thames
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your skills can help them deliver clean, reliable water. Show enthusiasm for the role and be ready to share examples of your past experiences.
✨Tip Number 3
Practice your communication skills! As a Project Support Technician, you'll need to engage with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and ensure you can communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Project Support Technician in Walton-on-Thames
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Project Support Technician role. Highlight your relevant experience in project coordination and customer service, and don’t forget to mention your understanding of water networks!
Showcase Your Skills:We want to see your collaboration skills shine! Use specific examples from your past experiences that demonstrate how you've built trust within teams and improved customer satisfaction. This will help us see how you can contribute to our team.
Be Professional and Friendly:When writing your application, keep a professional yet friendly tone. We appreciate open and honest communication, so let your personality come through while still being respectful and clear.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at idibu
✨Know Your Stuff
Make sure you brush up on your knowledge of domestic plumbing, water mains, and leakage detection. Familiarise yourself with the specific responsibilities of a Project Support Technician, as well as any relevant qualifications you might have. This will help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role involves a strong customer service ethic, be prepared to share examples of how you've successfully resolved customer issues in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will demonstrate your commitment to outstanding service.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you’ve collaborated with different teams or stakeholders in previous roles, highlighting your ability to build trust and work towards common goals.
✨Be Ready for Health & Safety Questions
Given the importance of health and safety in this position, prepare to discuss your understanding of health and safety initiatives. Think of examples where you've contributed to best practices or improvements in safety protocols, as this will show your proactive approach to workplace safety.
