TMO Analyst

As a TMO Analyst, you will play a key role within the Digital Transformation Management Office (TMO) at Thames Water, supporting the Head of D4D Programme and Senior Change Manager in delivering governance, reporting, and assurance activities across digital transformation initiatives. Working closely with digital leadership, programme and project managers, workstream leads, and executive stakeholders, you will help ensure transformation initiatives are aligned with strategic objectives and delivered with strong governance and oversight across the organisation. This role contributes to the successful delivery of digital transformation programmes by supporting governance frameworks, tracking progress, managing risks and dependencies, and ensuring consistent reporting across projects, programmes, and workstreams.

What you’ll be doing as a TMO Analyst:

• Support governance and assurance activities across digital transformation projects, programmes, and workstreams in accordance with defined standards and frameworks.
• Work with the Head of D4D Programme and Senior Change Manager to support and challenge workstream leads in delivering agreed plans and outcomes.
• Collaborate with senior sponsors, including Digital Directors and the CIO, across all aspects of digital transformation delivery.
• Align transformation workstream leads on agreed transformation objectives, priorities, and milestones.
• Maintain robust reporting and RAID (Risks, Actions, Issues, Dependencies) management across workstreams.
• Maintain project, programme, and workstream documentation and ensure timely updates across the transformation portfolio.
• Develop and maintain dashboards and reports to track progress, outcomes, and benefits realisation.
• Analyse project and programme data to identify trends and support informed decision-making.
• Facilitate cross-functional collaboration between projects, programmes, workstreams, and stakeholders.
• Prepare presentations and updates for steering boards, performance meetings, and monthly business reviews with executive leadership.
• Represent the D4D Programme in meetings across Digital, the central transformation office, and executive reviews when required.
• Contribute to the continuous improvement of transformation governance processes, tools, and frameworks.
• Identify opportunities to enhance the efficiency and effectiveness of transformation delivery.
• Support problem resolution by identifying issues early and mobilising solutions to prevent impact on programme plans.

What you should bring to the role:

• Experience supporting large-scale transformation projects, programmes, or initiatives within a complex organisational environment.
• Experience working within Digital or IT departments across multiple transformation projects or workstreams with competing priorities.
• Experience in project planning, governance, and reporting within a transformation delivery environment.
• Strong stakeholder management skills with the ability to work effectively with senior leaders, including directors and CIO-level stakeholders.
• Experience managing RAID (Risks, Actions, Issues, Dependencies) processes across projects or programmes.
• Experience supporting change management, business transformation, operating model delivery, or PMO functions.
• Ability to manage tasks independently while contributing to wider programme objectives.
• Strong written and verbal communication skills, including the preparation of reports and presentations for senior stakeholders.
• Good planning and organisational skills with strong attention to detail.

Technical experience and skills:

• Strong proficiency in Microsoft Excel, PowerPoint, and project management tools such as MS Project.
• Ability to develop and maintain dashboards, reports, and programme documentation.
• Experience analysing programme and project data to identify trends and support decision-making.
• Familiarity with benefits tracking, performance metrics, and strategic planning processes.
• Strong analytical and problem-solving capabilities.
• Ability to support, influence, and coach individuals and teams through periods of organisational change, including engagement with senior stakeholders.
• Experience managing financial reporting for project or programme budgets, including sharing actuals and forecasts with finance teams.

Desirable qualifications and experience:

• Experience working within complex transformation programme teams.
• Experience supporting the development of departmental or organisational strategies.

Desirable technical skills and qualifications:

• Change, PMO, project, or programme management qualifications.
• Degree-level qualification or equivalent in a business or professional discipline such as Project Management.
• Professional certifications such as PRINCE2, PMP, Agile, MoP, or Lean Six Sigma.

What’s in it for you?

• Competitive salary up to £60,000 per annum, depending on experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Generous Pension Scheme through AON.
• Performance-related pay plan directly linked to company performance measures and targets.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.