Technical Coordintor

As a Technical Coordinator, based in London, you will be responsible for the effective deployment of the sampling field team to ensure that sampling program requirements are met. This role will involve travel to other sites to engage with front line team members and a UK driving licence is essential. The working hours for this role will include an out of hours rota including 1 in 6 weekends.

What you’ll be doing as a Technical Coordinator:

• Responding to requests from Customer Service, Water Quality, and Regulatory Response teams, you will ensure that Water Quality Technicians address customer complaints, customer inquiries, and technical inquiries promptly.
• Delivering exceptional customer service with an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team.
• Travelling when needed: As a member of the sampling management team, you may be required to visit other sites to work with colleagues across Thames Water’s operational area.
• Becoming an expert in understanding the fieldwork carried out and being able to provide support to field operatives when needed.

We are currently looking for candidates who could be based at either Hammersmith or Walton-on-Thames.

What you should bring to the role:

• A strong understanding of clean water regulations and statutory sampling programs would be advantageous. A scientific background is also desirable.
• The ability to take ownership of customer queries, a curiosity to fully understand the query, and the skills to identify the best solution to resolve it the first time.
• Excellent communication and interpersonal skills to engage with both internal and external customers. A background in customer service would be helpful for this role.
• The ability to work effectively under pressure to meet demanding targets.
• Proficiency in IT and the ability to learn new software quickly.
• Willingness to take part in the out-of-hours rota.
• A UK driving licence is required.

What’s in it for you?

• Salary from £36,240 to £54,360 per annum.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive.

Working at Thames Water:

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.