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- Tasks: Lead forecasting and scheduling for Retail Services, optimising resource planning and efficiency.
- Company: Thames Water, a leader in operational performance and customer service.
- Benefits: Competitive salary, 26-30 days holiday, car allowance, private medical care, and annual bonus.
- Why this job: Make a real impact in a dynamic role that shapes the future of service delivery.
- Qualifications: Senior experience in forecasting, planning, and exceptional leadership skills required.
- Other info: Hybrid working environment with opportunities for career growth and development.
The predicted salary is between 46200 - 77000 £ per year.
Thames Water is seeking a Forecasting and Scheduling Lead to set the strategic direction for short term planning across Retail Services. In this hands‑on leadership role, you will guide the forecasting function, turning critical business drivers into accurate demand models and FTE forecasts for Retail Services, including the Operations Service Centre. As a key partner to Finance, you will ensure robust OPEX forecasting and enable efficient, insight‑led workforce planning. This role will be instrumental in building an industry‑leading Forecasting and Planning capability that strengthens long‑term operational performance.
Responsibilities
- Oversee governance and communication of the Revenue Manpower Plan, including weekly and monthly planning forums.
- Interpret complex driver models to support efficient resource planning and achieve best‑in‑class Cycle Time performance.
- Translate demand forecasts into detailed call and work item forecasts, producing effective people deployment plans.
- Lead the function responsible for forecasting customer demand and scheduling resources to meet service levels and optimise efficiency.
- Manage FTE governance and communication through regular planning forums.
- Convert forecasts into near‑ and medium‑term FTE profiles (up to 3 years), working closely with Finance to understand cost impacts.
- Contribute to PR24 and IBP planning to ensure alignment with future service demand.
- Analyse historical data and drivers to understand volume trends.
- Model seasonal impacts to identify peak and low‑volume periods.
- Evaluate volume, AHT, shrinkage and other drivers to produce accurate demand forecasts.
- Analyse attrition and provide recruitment recommendations to balance supply and demand.
Base Location: Hybrid - Walnut Court - SN2 8BN
Hours: 36 hours per week
Qualifications
- Proven experience at a senior level within a Forecasting, Planning and Scheduling role.
- Significant amount of relevant experience, leading teams within both a contact centre and back-office environment.
- Unquestionable leadership skills.
- Exceptional forecasting skills.
- Customer centric career with evidenced experience and strong commercial acumen skills, knowledge of statistical techniques as well as current future trends in use of technology.
- Exemplary stakeholder engagement capability demonstrated.
- Industry standard planning and forecasting methodology.
- Advanced Excel modelling.
What’s in it for you?
- A Competitive starting salary of £77,000 per annum.
- 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
- Car Allowance.
- Annual Bonus.
- Private Medical Health Care.
- Performance-related pay plan directly linked to company performance measures and targets.
- Access to benefits to support health, wellbeing and finances.
Short Team Planning & Onboarding Manager in Swindon employer: idibu
Contact Detail:
idibu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Short Team Planning & Onboarding Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your skills align with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or use mock interview tools. The more comfortable you are talking about your experience and how it relates to the role, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Short Team Planning & Onboarding Manager in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Short Team Planning & Onboarding Manager role. Highlight your experience in forecasting, planning, and scheduling, and don’t forget to showcase those leadership skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples from your past that demonstrate your forecasting expertise and customer-centric approach.
Showcase Your Skills: Don’t hold back on showcasing your advanced Excel modelling skills and any statistical techniques you’ve mastered. We want to see how you can turn complex data into actionable insights that drive performance.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at idibu
✨Know Your Numbers
Make sure you brush up on your forecasting and scheduling metrics. Be ready to discuss how you've used data to drive decisions in previous roles. This will show that you understand the importance of accurate demand models and FTE forecasts.
✨Showcase Leadership Experience
Prepare examples that highlight your leadership skills, especially in a contact centre or back-office environment. Talk about how you've led teams to achieve best-in-class performance and how you’ve engaged stakeholders effectively.
✨Understand the Business Drivers
Familiarise yourself with the key business drivers relevant to Thames Water. Be prepared to discuss how you would interpret complex driver models and translate them into actionable plans for resource allocation.
✨Excel Skills are Key
Since advanced Excel modelling is crucial for this role, be ready to demonstrate your proficiency. You might even want to bring along a sample of your work or be prepared to solve a problem on the spot to showcase your skills.
