At a Glance
- Tasks: Lead initiatives to enhance customer experience and streamline processes within the Complaints function.
- Company: Thames Water, a leader in water management and customer service.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and customer satisfaction.
- Why this job: Make a real difference in customer experience while driving impactful change.
- Qualifications: Experience in project delivery, governance, and strong communication skills.
The predicted salary is between 56059 - 68517 £ per year.
Thames Water is seeking a Delivery & Governance Lead to champion improvements across people, processes and technology within our Complaints function. You’ll own initiatives from start to finish, work closely with agile product teams to design and implement solutions that meet business needs while safeguarding customer experience and business performance.
Your responsibilities include:
- End-to-end delivery
- Reporting to stakeholders
- Managing RAID risks
- Collaborating with SMEs
Delivery & Governance Lead: Customer Experience & Change in Swindon employer: idibu
Thames Water is an exceptional employer, offering a supportive and inclusive work environment for HGV Class 1 Drivers at our Oxford STW location. With full training provided, a competitive salary, and a comprehensive benefits package, we prioritise employee growth and well-being, ensuring that our team members feel valued and empowered in their roles. Join us to be part of a dedicated logistics team that plays a vital role in delivering first-class customer service while enjoying flexible working arrangements and a commitment to diversity.
